Danielle Davidson Email & Phone Number

Washington, DC, US

New York, New York, US

• Responsible for providing project planning, management, and reporting of activities under the IIE scope of work to improve the effectiveness of various operational procedures, while evaluating and improving programs.
• Plans and executes virtual events (webinars, networking events, professional development opportunities, etc.) for Fulbright students and scholars.
• Analyzes attendee data and feedback to deliver post event reports to organization leadership and external stakeholders.
• Prepares internal operating guidelines concerning programs and recommends changes to assure accomplishment of program objectives.
• Writes, edits, and proofreads written materials (newsletters, templates, media posts, etc.).

Washington, District Of Columbia, US

• Managed and developed in-person and virtual meetings, conferences, webinars, professional development seminars, employee trainings and office consultations for governors and governors’ staff. Held full accountability.
• Maintained accurate program and attendee data in CRM to deliver enhanced post event reports with data-driven analysis including attendee feedback, goal attainment and recommendations for future program improvements.
• Executed strategic marketing plan focused on developing website content and messaging related to company membership, resulting in an increase in user page view time from 1 minute to 6 minutes on average.
• Optimized department’s monthly newsletter to increase engagement and implemented changes to improve key performance indicators resulting in 20% increase in email open rates and email click-through rates.
• Created alumni engagement opportunities based on program goals and utilized metrics and assessment tools to evaluate the health of our alumni pool and understand the total value of our programming.
• Analyzed membership and dues data to support membership growth, retention and engagement goals and designed effective tools and messaging to demonstrate the value proposition to potential members.

• Managed planning of 50+ in-person and virtual meetings and events. Responsible for all logistics and marketing to ensure meetings and events were promoted and executed successfully.
• Implemented participant outreach and marketing plan to drive event registration, resulting in a registration increase of 15%.
• Negotiated post-event discounts (average: 5%) with favored caterers, equipment suppliers and site providers for future events.
• Enhanced processes for repeatability and scalability of on-site and off-site meetings and events by instituting standard operational procedures and instructional materials.
• Maintained appropriate planning documents for each event, inclusive of run-of-shows, speaker talking points, contracts, and invoices.

New York, NY, US

• Supervised flow of merchandise through photography production and managed operational workflows that drove efficiencies and enabled the execution of all in-house created content.
• Managed production timelines including phases of development and pre- and post-production, scheduled onsite photoshoots and personnel, as well as maintained the organization and storage of media and merchandise.
• Reduced reshoot needs by 40% by co-creating asset management system to optimize existing workflows by tracking inventory against production calendar and collecting all pertinent product information.
• Monitored budgets to ensure fiscal project health through budget tracking, ensuring data integrity and troubleshooting issues that could slow down production.
• Worked closely with external retail partners to understand vision/needs and ensured production aligned with partners priorities for e-commerce content.

US

• Planned over 80 successful events with 200+ attendees inclusive of fashion shows, retailer sales meetings, galas, and other large-scale events with budgets of up to $40,000.
• Managed budget preparation inclusive of tracking contracts, invoices, and other payments in real-time and maintained budget reconciliation each month. Secured 30% budget savings through contract negotiation.
• Actively built and sustained a network of cost-competitive vendors and event contributors including entertainers, photographers, caterers, AV technicians and staffing and modeling agencies.
• Developed and executed internal and external event planning guides and oversaw that deadlines were met by implementing regular meeting schedules and establishing and monitoring event timelines.
• Contracted and trained temporary event personnel, consultants, and vendors, and ensured contractual and safety obligations were adhered to.

Berlin, Berlin, DE

• Executed effective strategies to enhance the overall quality of service, productivity, and profitability of an E-Commerce start-up.
• Boosted customer response time from 120 hours to 48 hours through cloud-based management system, resulting in organization’s Better Business Bureau rating rising from an F to an A in 5 months.
• Maximized customer operational performance by providing help desk resources, technical advice, and user-testing support to determine website and system improvements.
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
• Developed and executed successful action plans for multi-phased customer service projects aimed to maximize customer satisfaction.
• Maintained quality standards through creation of templates and standard responses to streamline workflow and develop efficiencies for resolving complex customer issues and inquiries.

Berlin, Berlin, DE

• Worked in partnership with the HR Director to create, implement and manage HR strategies and services to support the growing workforce of an E-commerce start-up and provide a work environment and culture that promotes.
• Recruited, interviewed, and facilitated the hiring of qualified applicants for open positions; collaborated with department managers to understand skills and competencies required for openings.
• Sourced candidates by using traditional and non-traditional resources to identify and attract quality candidates including career fairs, college recruiting, employee referrals, social media, etc.
• Managed onboarding process for new hires. Duties included: scheduling interviews, ordering new hire background checks, verifying work history and references, conducting new hire orientations, and disseminating.
• Developed company internship program, inclusive of intern goal setting, departmental trainings and projects, performance evaluations, and events and social activities.
• Supported employee data maintenance by processing personnel actions (promotions, supervisor changes, and terminations).