Danielle Day Email & Phone Number

Flitwick, Gb

Roche International - Running and managing all the catering for the Roche products group as part of the contract catering company Artizian. Areas of responsibility include staffing and overseeing a large restaurant up to 500, two coffee shops, a deli and convenience store and hospitality and events. Over the past year and half I have also supported other Artizian sites when they are in need, including Mercedes F1 site over the two weeks of the F1 team winning their 7th Championship.

Bedfordshire

Helping and supporting the start up of a new pub and establish business by offering advice on Health and Safety, budgeting and setting up and configuring the POS system, as well as training and supporting the team in service style and basic hospitality. As well as participating in day to day activities and stepping in as acting manager in the managers absence

Roche International - Running and managing all the catering for the Roche products group as part of the contract catering company Artizian. Areas of responsibility include staffing and overseeing a large restaurant up to 500, two coffee shops, a deli and convenience store and hospitality and events. Over the past year and half I have also supported other Artizian sites when they are in need, including Mercedes F1 site over the two weeks of the F1 team winning their 7th Championship.

Luton, United Kingdom

The core responsibility of this role is to provide the highest quality of guest service in relation to the Brasserie and Bars Department and to control and manage the Food & Beverage services within the Courtyard area, in Adams Brasserie, Adams Bar, the 19th Bar and Room service maintaining maximum quality standards, ensuring total guest satisfaction and maximum repeat custom

Bedford, Bedfordshire, United Kingdom

Managing a large team of contracted and zero hour employees ensuring all are appropriately managed, reviewed and working to a high standard. Running all the hotel events including high volumes of corporate events, weddings and high profiled meetings. As well as managing a team of Managers and Supervisors and helping them develop and grow from within the business.Furthermore I am operationally responsible for 6 large food and beverage departments each that support high volumes of guest that are high profile, VIP, corporate and leisure. I have managed Stock Controls, Rota and meetings with suppliers and have been part of the team that brought the swan hotel back to life. Furthermore I am the key organizer for the river festival event at the hotel, ensuring all elements from security, entertainment, operation controls and contingency plans are probably implemented and considered.I was personally in charge of 56 staff (Managers, Supervisors and Servers) and would do rota’s, manage holiday request, do regular reviews and recruitmentI also support the day to day running of the hotel in Duty Manager shifts where I help all aspects of the hotel, making sure security, fire marshal and the overall running of the hotel are going smoothly.Further duties included regularly Duty Manager Shifts, Stock control, supporting the bar, lounge and Restaurant and developing and modifying events, and most of all ensuring high levels of guest satisfaction are met.

Bedford, Bedfordshire, United Kingdom

After working at the hotel for a year I have now taken on a 2nd department so on top of operational running all meetings, events and conferences, I am now operationally responsible for the outside terrace Bar.

Bedford, Bedfordshire, United Kingdom

Situated in the heart of Bedford, overlooking the great river Ouse. A unique venue great for weddings, conferences and bespoke events. With 2 large function rooms and 3 smaller the hotel is a hot spot for any event. 4 star hotel that promotes quality and is incredibly proud of it heritageManaging a large team of contracted and zero hour employees ensuring all are appropriately managed, reviewed and working to a high standard. Running all the hotel events including high volumes of corporate events, weddings and high profiled meetings. Furthermore I am operationally responsible for the outside terrace bar, which supports a high volume of customers. The Terrace attracts large numbers of guest and offers an outdoor dining and drinking experience for the hotel. In taking on the terrace I have had to rebrand, set up and recruit a whole new team as well as manage budgets and reach targets, this being done by coming up with new ideas and organizing and planning events.I also support the day to day running of the hotel in Duty Manager shifts where I help all aspects of the hotel, making sure security, fire marshal and the overall running of the hotel are going smoothly.Further duties included regularly Duty Manager Shifts, Stock control, supporting the bar, lounge and Restaurant and developing and modifying events, and most of all ensuring high levels of guest satisfaction are met.

Quaint little 4 star Manor House hotel that retained its two rosettes and is the ideal location for exclusive use wedding and events.

Receptionist at Oxford Brookes centre of sport

Helped with administration work for the Brookes people awards

This role required the use of customer service and communication skills to ensure high levels of guest satisfaction. Other skills developed include confidence and ability to work as part of a team.

Managerial skills and people organisation as well as the ability to plan and supervise a small group of people to ensure operations ran smoothly

Placement student- restuarant, bar, meeting and events, reception and duty manager. (Bar, Restaurants, Meeting and events, Front Office and Duty Manager). The year taught me a lot about food and beverage, appropriate managerial traits, the importance of communication, organisation, stamina and time management. Other skills developed were my confidence and the ability to lead. 5 star hotel

Culinary and Waitressing skills and the opportunity to act as head chef and restaurant manager.

Bar tending skills and waitressing and how to cope with large events and different service techniques.

Bar and waitressing skills as well customer satisfaction.

Child care, Trust and the importance of cleanliness and practicality. As a Life guard I learned about time management, concentration and overlooking of the swimming pool.

Bachelor Of Science (Bsc), International Hospitality Management, 2:1

Activities and Societies: Second First Class Honours in International Hospitality Management with First Class in Finance, Events, Planning.

Gcse & Alevels, Business, Biology, Use Of Maths, It And General Studies, A-C