Danielle Dedmon Email & Phone Number

Shelton, WA

• Researches, composes and prepares correspondence, documents, reports, forms, and contracts.
• Compiles, analyzes and generates data and reports.
• Establishes, modifies, and implements departmental filing and record keeping systems.
• Serves as the Records Manager for the Public Works Department; Manages all departmental Public Records requests, and ensures records are reviewed and produced in a timely and efficient manner.
• Ensures department records management and retention practices are in compliance with State, City, and local policies, regulations and laws.
• Answers routine inquiries, records complaints, resolves routine issues, and escalates non-routine issues.

Shelton, WA

• Assisted walk-in, telephone and electronic customer requests including but not limited to, utility payments, account inquiries, planning and building applications, City permits, public disclosure requests, business.
• Worked with customers to resolve concerns, including but not limited to, billing, shut off for non-payment, complaints, and customer payment portal questions.
• Processed and routed various inquiries and requests in support of multiple City departments.
• Provided backup support for the Permit and Applications Coordinator for the permit and applications process.
• Coordinated services relating to the Civic Center and Parks scheduling and rentals as well as the Recreation Program scheduling and enrollment.
• Prepared and sent Invoices for Civic Center rental customers, sludge load tickets, right-of-way applications and permits.

Work From Home, Based In Seattle, WA

• Led a team of 250 Inside Sales Representatives.
• Used Professional experience along with a strong understanding of industry and company best practices to offer one call resolutions accurately and promptly to internal staff.
• Helped develop company best practices on new processes/procedures along with providing guidance to Inside Sales on these best practices.
• Researched and analyzed information using in-house proprietary software, internet, and other available resources to assist in decision making.
• Helped resolve a wide range of issues in imaginative and practical ways.
• Logged questions/situations and identified opportunities that will help the Inside Sales department with training opportunities.

Work From Home, Based In Seattle, WA

• Be a liaison with the company’s customers, continuing relationships, providing guidance and advice, and ensuring that all the customer’s needs are being met.
• Highly proficient using all computer system applications as trained.
• Highly skilled around the following areas which have been trained:o Saleso Product knowledge o Trusted Advisoro Marketing Toolso Customer Service
• Utilize comprehensive knowledge of the industry to execute business building strategy by identifying customer needs and offering practical and imaginative solutions to those needs.
• Develop relationships with outside sales team to exchange factual information and collaborate on ways to grow accounts.
• Consistently offer creative and analytic customer service by demonstrating good judgement for obtaining solutions to complex issues.

Matlby, WA

• Answered Multi-lined phone system.
• Greeted customers, visitors, and vendors.
• Assisted customers with subscription orders and issues.
• Prepared weekly subscription reports.
• Resolved escalated customer issues.
• Created and sent out billing and renewal notices.

Bellevue, WA

• Consulted with clients about their rental property needs.
• Locates suitable and available properties that meet the clients financial, family, pet and location requirements.
• Called and spoke with property managers and owners about their available rental properties.
• Booked viewing appointments with property managers/owners.
• Created rental property tour itineraries.
• Created and maintained a rental property database.

Associate Of Arts - Aa, English Language And Literature, General

Education record