Danielle Devan Email & Phone Number

Bridgeton, Missouri, United States

• Payroll Management such as overseeing payroll processing, ensuring compliance with regulations, and managing employee benefit deductions.• HR management such as balancing vacation, sick and personal time.• Accounts Payables such as managing invoicing, bill payments and handling any discrepancies or issues. • Tax Preparation such as payment of 941 taxes every quarter, handling W2 distribution for previous year while ensuring compliance with tax regulations.• Audit Coordination… Show more • Payroll Management such as overseeing payroll processing, ensuring compliance with regulations, and managing employee benefit deductions.• HR management such as balancing vacation, sick and personal time.• Accounts Payables such as managing invoicing, bill payments and handling any discrepancies or issues. • Tax Preparation such as payment of 941 taxes every quarter, handling W2 distribution for previous year while ensuring compliance with tax regulations.• Audit Coordination such as preparing for internal and external audits• Handle document collection for Guardian Insurance death claims Show less

Ofallon, Missouri

• Perform client account reviews, ensuring consistent accuracy of all information in Anti-Money Laundering Department; complete enhanced due diligence on clients• Leverage attention to detail and conscientiousness skills to ensure proper recordkeeping of data collected and analyzed, achieving 83% accuracy rate• Analyze transaction activity on all types of client profiles, escalating unusual activity findings to appropriate department for review• Complete 15–20 hours of training on… Show more • Perform client account reviews, ensuring consistent accuracy of all information in Anti-Money Laundering Department; complete enhanced due diligence on clients• Leverage attention to detail and conscientiousness skills to ensure proper recordkeeping of data collected and analyzed, achieving 83% accuracy rate• Analyze transaction activity on all types of client profiles, escalating unusual activity findings to appropriate department for review• Complete 15–20 hours of training on regulations per year in addition to regular new-process training• Handle inbound/outbound customer inquiries with internal/external partners while fostering a positive and unique working relationship with both branches and clients.• Update client accounts as needed while performing periodic reviews Show less

O'Fallon, Missouri, United States

• Direct interaction with customers in a call center environment via inbound and outbound calls• Analyze customer data to identify potential fraud patterns• Monitor customer accounts for suspicious activity• Collaborate with internal teams to stay up to date on fraud trends• Develop and maintain fraud prevention policies and procedures

Greater St. Louis Area

• Earned 5–10 awards for exceptional customer service• Verified all information on mortgage modification applications, ensuring correctness and completeness• Recommended the appropriate hardship treatment based on customer need• Interfaced with clients to relay mortgage modification process, set expectations throughout entire process, and verify reason for hardship in loan application documentation• Trained new hires on occasion on proper policies, procedures, and… Show more • Earned 5–10 awards for exceptional customer service• Verified all information on mortgage modification applications, ensuring correctness and completeness• Recommended the appropriate hardship treatment based on customer need• Interfaced with clients to relay mortgage modification process, set expectations throughout entire process, and verify reason for hardship in loan application documentation• Trained new hires on occasion on proper policies, procedures, and regulations• Performed critical duties to ensure continued operations, such as monitoring trial payments, collecting payments via phone, and securing signature on final modification documents for closing and booking Show less

Rock Hill, South Carolina

• Consistently attained goal of 12 job placements per month, going above and beyond to help clients find employment; frequently commended by clients for being extremely helpful and empathetic• Provided career planning and placement services for clients by utilizing all tools available while assisting companies in finding suitable candidates by searching client profiles• Consulted and interacted with community at various levels to promote job development and growth• Addressed client… Show more • Consistently attained goal of 12 job placements per month, going above and beyond to help clients find employment; frequently commended by clients for being extremely helpful and empathetic• Provided career planning and placement services for clients by utilizing all tools available while assisting companies in finding suitable candidates by searching client profiles• Consulted and interacted with community at various levels to promote job development and growth• Addressed client inquiries regarding unemployment claim statuses• Provided clear and concise information about job requisitions advertised within the unemployment office Show less

I have held various (4) roles within Citi. Please see descriptions below:Buyer | CitiFinancial Auto Dec 2007 – Apr 2008 • Reviewed incoming auto dealership applications from assigned territory; bought many auto loans from multiple dealerships for customers with significant credit issues• Managed portfolio of dealerships, building and maintaining lasting business relationships• Consistently ensured highest standard of customer serviceClient Relationship… Show more I have held various (4) roles within Citi. Please see descriptions below:Buyer | CitiFinancial Auto Dec 2007 – Apr 2008 • Reviewed incoming auto dealership applications from assigned territory; bought many auto loans from multiple dealerships for customers with significant credit issues• Managed portfolio of dealerships, building and maintaining lasting business relationships• Consistently ensured highest standard of customer serviceClient Relationship Representative | Citibank Jul 2005 – Dec 2007 • Managed pipeline of 75–100 home equity loans valued at $1 million+• Earned exclusive award for having lowest percentages of errors on loan packages; always met manager’s goals for work quality• Communicated with brokers via phone and email on loan status of files• Processed mortgage loan files and scheduled closing datesSubordination Specialist & Help Desk Associate | Citibank Oct 2003 – Jul 2005 • Provided information about products and services to customers; counseled customers and personal bankers regarding credit reports• Earned employee of the month award; regularly recognized for high productivity and excellent work• Commended for quality service and excellent rapport with customers• Consistently resolved all customer queries quickly and efficientlyUnsecured Underwriter | Citibank Nov 2002 – Oct 2003 • Examined credit applications for approval or denial and evaluated credit reports for completeness, resolving any credit report issues• Reviewed bank lending policies, practices, compliance, and underwriting criteria, ensuring that loan policies and procedures were followed in accordance with audit guidelines Show less

Master'S, Management Degree

Activities and Societies: Member of Delta Mu Delta

Bachelors, Business Administration

I went to Fontbonne University and I obtained both my Bachelors Degree in Business and also my Masters Degree in Management.