Danielle Diblasi Email & Phone Number

• Managed a team tasked with maintaining and increasing customer retention, engagement and satisfaction metrics. Collaborated with university partner and developed customer relationships. Responsible for overseeing all.
• Transformed a struggling, under-resourced team, to a high-functioning team with positive morale, that consistently hit and exceeded goals by providing a creative, safe and collaborative environment.
• Collaborated with the university partner teams from two of the world’s top tier universities, Georgetown University and The George Washington University, to streamline and improve student processes for three complex.
• Mentored, coached and developed direct reports as well as many other members of the department with a caring, employee-first, yet direct and candid approach, that lead them into leadership positions.
• Identified needs buckets of needs within the department and strategized to develop and implement to department-wide initiatives.
• Developed standard practice for communication and collaboration between Student Success and Admissions departments to improve student experience and retention that was adopted company-wide.

• Recruited, and aided in the enrollment process of prospective students for the Masters’ of Arts in Teaching for The University of Southern California (MAT@USC).
• Managed admissions teams of up to eight admissions counselors to consistently beat budget goals.
• Mentored and re-trained employees with performance issues, providing them with the sales skills necessary in order hit recruitment numbers.

The Shrine Of The Little Flower