Danielle Dillman Email & Phone Number

Atlanta, Georgia, United States

* Developing, instituting, and maintaining a hospitality training program, all staff training programs and new hire training program. * Developing and maintaining training and re-training for current departmental SOPs with each champion for the SOP's.* Collaborates with staff development manager to utilize PIER mentors, leads, and managers for training execution (Train the trainer).* Collaborates with staff development and staffing manager to create assessment program for training areas. * Communicates with the team on specific promotions that are relevant. Shares and makes sure all positions are aware and trained accordingly.* Managing Team's; meets with team on a monthly basis (at least 10 times per year) to review GMT, training status, assessments, and continued development. While highlighting wins and coaching on opportunities as needed. * Works as the support for the staff support manager for employee recognition, office administration, time & attendance, and payroll.

Atlanta, Georgia, United States

* Created engaging moments for guests by creating a warm, friendly, and inviting environment in all Guest Services areas. Making sure to design the guest experience to ensure a memorable and positive visit; includes ensuring the comfort and safety of visitors during their visits.* Coordinated general operations in Sea Lion and Dolphin Show seating, entry plaza, point of sale, 4D Theater Operations, and other guest-facing areas, including the atrium and stroller parking areas.* Provided support, when needed, by working in all positions, including Level 1, Level 2, and Level 3 roles.* Served as an exemplary role model in behavior, performance, and work ethic to all Team Specialists and staff in other departments.* Lead by assisting management with training and development of Part-Time Team Specialists in all areas, including Point of Sale, Sea Lion and Dolphin shows, and other guest-facing training.* Provided primary assistance to all work areas requiring elevated/supervisory attention, including transaction approvals at the point of sale, guest concerns in all areas, and general questions from guests and team members.* Served as liaison between management and all Team Specialists, as well as serving as assistants to the Guest Services management team, and actively contribute to the Aquarium team by assisting in the implementation and administration of all guest-facing and hospitality-centered initiatives.

* Overseeing the University Ambassador Program while brainstorming innovative ways for ambassadors to get involved in their communities. * Developing, instituting, and maintaining the Ambassador Alumna Program.* Expanding the Ambassador program to new corners of the world and working with the Social Media and Blog Team of WOS!

* Spread their message by promoting WOS on your social media accounts.* Promoted WOS at my university and created a mini-community.* Organised WOS events at my university and community, such as clean-ups, sustainability meetings, scuba diving trips, etc.* Acted as an active member on the WOS Facebook group.

Charlotte, North Carolina, United States

Key Accomplishmentso Coordinated and executed well-received Mermaids & Pirates event (April 2021)o Composed and designed public-facing educational content for each exhibito Peer-recognized values:“We are innovative and fast-moving,” “We do it all for the love of fun,” “We love what we do”o Peer-recognized skills: “Team Work,” “Innovative,” “Creativity”o December 2019 Star of the Month Award winner* Deliver high-quality guest experiences in accordance with Merlin Values (consistently meeting/exceeding KPI scores)* Excel in childhood education and inspiration via in-person demonstrations and other presentations* Coordinate successful thematic events throughout the calendar year(e.g., Turtle Rescue, Mermaids & Pirates, Toddler Time, Sea of Lights, Spooky & Scary Seas)* Train newly hired co-workers across guest-facing departments (admissions, retail, Touch Pool)* Support Retail Supervisor with merchandising and inventory-control tasks* Maintain exacting corporate standards for service, cleanliness, technical operations, and exhibit safety.* Supervise public and behind-the-scenes activities throughout the aquarium* Convey knowledge of program content and recommend extended-learning opportunities to guests via character acting

Charlotte, North Carolina, United States

* Leads the team by example and is very attraction-floor based, working alongside management, providing mutual assistance in ensuring all positions are covered.* Ensured the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.* Modeled the way and delivered training initiatives to Guest Experience Hosts ensuring the development of their skills, behaviors, and attitudes.* Ensured all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.* This role required a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Guest Experience Hosts.* Ensured excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin.

Charlotte, North Carolina, United States

* Delivered the highest possible standards of guest service, presentation, and product knowledge* Ensured that our guests received optimal fun by connecting with them in a magical, fun, and safe environment* Adopted an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity* Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience* Ensured all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day* Followed opening and closing procedures as detailed in the department’s operating plan

Charlotte, North Carolina, United States

* Performed observation process to understand the students and the classroom environment. * Hosted small sessions to demonstrate their level of education and subject, teaching the given topic, interacting with students, assessing student performance, and monitoring the Student’s activity in the Classroom.* Assisted in planning and implementing a comprehensive program to meet the educational, social, and cultural needs of groups of grades 10th through 11th* Scheduled and tutored students individually and in small groups, utilizing a variety of instructional methods* Prepared and presented detailed reports and feedback on each student's progress

Concord, North Carolina, United States

* Performed guest-service duties (greetings, customer orders, completing transactions)* Completed support tasks to corporate standards and specifications

Harrisburg, North Carolina, United States

* Provided daily care for boarded dogs, including exercise, playtime, and medication administration* Supported facility maintenance tasks* Scheduled boarding appointments

Concord, North Carolina, United States

* Performed guest-service duties (greetings, customer orders, completing transactions)* Supported business readiness (unloading deliveries, maintaining a clean store environment)

Kannapolis, North Carolina, United States

* Assisted in planning and implementing a comprehensive program to meet the educational, social, and cultural needs of groups of 9th grade.* Scheduled and tutored students individually and in small groups, utilizing a variety of instructional methods.* Prepared and presented detailed reports and feedback on each student's progress.

Bachelor'S Degree, Marine Biology & Sustainable Aquaculture

Accredited and with national accolades for environmental degrees, Unity Distance Education offers affordable, accessible online degrees.

Associate Of Science - As, Biology/Biological Sciences, General

Activities and Societies: Tri-Beta| Sigma Alpha Pi| Student Government| Phi Theta KappaRowan–Cabarrus Community College is a public.

High School Diploma

Activities and Societies: Student Council| Prom Committee| National Honors Society| As the Page Turns Book ClubThe Early College sites are.