Danielle Doiron Email & Phone Number

Calgary, Alberta, Canada

• Manage the day-to-day product scheduling from the Redwater Olefinic Facility ("ROF"), via truck, pipeline, and rail• Work with Marketing and customers to confirm and execute delivery plan, ensuring transportation plans are aligned with contract commitments• Manage railcar deliveries from/to ROF, proactively work with railways, trucking companies, ROF Operator and customers to adjust transportation plans when required• Manage the fleet of railcars, ensuring railcar utilization and various storage positions are optimized. Continuously assess the fleet size and balance of loaded and empty railcars based on sales destinations, cycle times and overall railcar demand• Provide solutions and ideas to maximize/improve profit on existing deals and/or explore hidden value/options. Utilize, develop and own process and data improvement to support commercial and operational Key Performance Indicator reporting• Investigate incidents or delays, recommend corrective actions, and monitor action plans• Work with ROF Operator, Marketing and T&L team to manage the rack nominations between all products• Lead or support the month end process for reporting railcar placement to internal stakeholders, investigate and reconcile gaps

Alberta, Canada

 Evacuated 2M tons/year from all upstream and downstream facilities in North America, including joint venture operations and 3rd party processing facilities, maximizing safety and efficiency. Fostered relationships with key stakeholders and supply points (refineries, gas plants, upgraders, and processing facilities), strategizing evacuation plan in partnership with sales and logistics schedulers Oversaw weekly and monthly lifting schedules for US and Canada across multiple transportation methods, navigating change based on production, carrier, and customer inputs.  Acted as backup to Land Logistic Scheduler, completing logistics tracking, adjusting, and reporting. Facilitated and led credibility reviews, steering continuous improvement. Optimized supply portfolio against customer demand forecasts, accounting for forecast and demand accuracy, supply disruptions, and onshore/offshore economics.  Championed Integrated Business Performance Reviews, promoting stakeholder collaborations, aligning objectives, identifying risks, and bridging between Sales & Operations (S&OP)procedure and strategy development.

Alberta, Canada

 Drove strategic integration, alignment, and transition of OTC processes with functional leader, executing training, implementation, and post-transition support.  Analyzed performance metrics, achieving invoice accuracy of 99.5%, dispute resolution of 100%, and SLA/KPI trend analysis while identifying improvements and resource transition solutions. Created, vetted, and tested SOP (Standard Operating Procedures)materials, ensuring prioritization of objectives for smooth transition and hyper care support.

Canada

 Supported Shell Equity and 3rd Party terminals on various business systems including system stock reconciliation. Monitored interface, managed error handling, and completed clearing in CAP system.  Standardized processes as Super User, rolling out interactive knowledge transfer training.  Spearheaded IT Escalation Support Improvement, conducting weekly prioritization meetings, consulting with S&I team, and acting as focal point for IT Support Structure project. Launched LEAN project to reduce downtime and rework, achieving 75% downtime reduction, 30% rework reduction, and savings of $750K.  Led individual and group training in Systems Support role and as eBusiness Subject Matter Expert, offering operational support and testing to promote solutions for business units and customers.

Calgary, Alberta, Canada

• Managed Order to Cash Higher Olefins and Derivative accounts for US Domestic customers and their tollers• Identify root problems in these unique tolling accounts and act as a change agent to proactively implement more efficient and automated changes • Ensure credit issues are resolved, receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship.• Liaise with Supply Co-ordinators, Supply points, and Logistics to create a new supply chain in an effort to provide more flexibility to our customer and our own supply chain• Integral part of a focal point team to identify gaps in processes, determine best practices and provide relevant and engaging training to the customer center

 Developed and maintained global support processes, documentation, and training materials.  Delivered engaging and impactful training, balancing information with audience needs.  Onboarded new customer connections and extensions to existing connections, leading partner testing, data setup, end-user training, and troubleshooting. Supported e-business operations and activities, focusing on error-handling, monitoring, and other operational processes.

• Managed Order to Cash Glycol accounts for US Domestic customers• Ensure credit issues are resolved, receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship.• Integral part of researching new processes, documentation and training• Make sure that control, legal and fiscal requirements are met and that evidence/authorizations are kept safely for audit purposes• Liaise scheduling with Supply Coordinators, Supply points, and Logistics to create more flexible supply chain • eBusiness SME providing individual and group training, operational support and testing. Actively promote e-Commerce and present creative solutions to our Business unit and these customers

 Prepared instruction and activities for several different classes with students ranging from 3 to 17 years of age Provided input and suggestions when meeting with the director to increase student learning and motivation Created and applied new learning tools and resources, administered tests and rewards Encouraged and helped fellow teachers, co-workers and directors to practice their English conversational skills

 Assisted the Director of Marketing with all facets of marketing (client, bureau, speaker, media, public relations, and sales) Responsible for coordinating Jamie Clarke’s speaking presentations with our clients; details and logistics for each event Managed Accounts Receivable, Inventory and Collections Created and maintained several spreadsheets and charts for research and statistical purposes Managed the shipping and receiving of all products

Certificate Of Professional Management, Specializing In Project Management

Level 2 Online Wine Course, Wine, 94%

Activities and Societies: https://online.finevintageltd.com/certificates/amzo3rvg18

Foor And Wine Pairing

The Art And Science Of Olfaction

Building a Library of Sensory Recognition

7 Habits Of Highly Effective People

Level Ii, Wine

Level I, Wine Steward/Sommelier

Lean Certification, Project Management

Certification, Personal Development

Personal Development

The Pursuit of Excellence Focus The Wall 21st Century Leadership

B.A., Psychology