•Leader of the Quarter Q4 2022•Property Guest Satisfaction Survey (GSS) Champion for the Front Office Department. (Achieved Highest YTD OSAT since 2017 opening for January-April 2023)•Co-Champion for the Brand Standards Audit (BSA) and received the highest score since property opening for FD and overall.•Oversees 45 associates including Front Office, PBX, Bellman, and Casual Employees.•Assists in guest service recovery and problem solving through phone, email, and… Show more •Leader of the Quarter Q4 2022•Property Guest Satisfaction Survey (GSS) Champion for the Front Office Department. (Achieved Highest YTD OSAT since 2017 opening for January-April 2023)•Co-Champion for the Brand Standards Audit (BSA) and received the highest score since property opening for FD and overall.•Oversees 45 associates including Front Office, PBX, Bellman, and Casual Employees.•Assists in guest service recovery and problem solving through phone, email, and approved company apps for 390 villas.•Improved Engagement Score for Front Desk from a 67% to 91% for the 2023 year.•Security communication champion and helped score a 97% on the 2023 security audit, highest in the region. Show less

Worked on room blocks for all on property sales and catering events. Built all reservations manually thru the MARSHA reservation system. Created files for all incoming reservations with guest preferences and contact information. Assisted the Front Desk thru continuous phone and email communication throughout the day.

• Created site tours and generate leads for incoming business thru external and internal channels.• Provided all departments with necessary group resumes, door cards, and amenities.• Purchased office inventory and execute tasks for the managing director and all sales managers. • Generated sales kits and respond to reviews on all social media online guest platforms. • Covered all phone inquires while producing proposals and turnover contracts to complete bookings.

• Helped boost checkin scores to the Top 25 out of 360 hotels in the company for 2018 year to date.• Created the supervisor training manual and reference sheets for the hotel and surrounding area.• Supervised 30 associates of the front office while conducting interviews and scheduling.• Championed achieving #1 in our market as the highest "Your Choice Housekeeping" score.• Improved Guest Satisfaction Scores and shared new ideas by attending managerial… Show more • Helped boost checkin scores to the Top 25 out of 360 hotels in the company for 2018 year to date.• Created the supervisor training manual and reference sheets for the hotel and surrounding area.• Supervised 30 associates of the front office while conducting interviews and scheduling.• Championed achieving #1 in our market as the highest "Your Choice Housekeeping" score.• Improved Guest Satisfaction Scores and shared new ideas by attending managerial meetings.• Responsible for resolving all guest issues while maintaining and improving repeat clientele. Show less

• Quickly educated myself on the FSPMS reservation systems used at check in and check out.• Created an internship project showcasing the importance of departmental education, top GSS problems, and the trickle down effect.• Worked in unison among operations and managerial staff in order to sufficiently execute tasks.• Engaged with managers on a daily basis to successfully expand my front office knowledge.• Efficient in various tasks including PBX operator, team communication, and… Show more • Quickly educated myself on the FSPMS reservation systems used at check in and check out.• Created an internship project showcasing the importance of departmental education, top GSS problems, and the trickle down effect.• Worked in unison among operations and managerial staff in order to sufficiently execute tasks.• Engaged with managers on a daily basis to successfully expand my front office knowledge.• Efficient in various tasks including PBX operator, team communication, and front office procedures. Show less

•Exhibited the tasks of a poolside server while also being attentive towards guests’ needs.•Acted quickly upon any arriving and departing guests in order to meet quality standards.•Assisted coworkers and mangers in any additional duties to solidify that day’s events.•Connected with guests at a professional level in order to ensure five star excellence.•Offered input at meetings to allow for change and incorporated new ideas into management.

•Arranged banquet tables and place settings in an orderly fashion for 15 to 200 people.•Collaborated with other departments in order to ensure proper communication and diligence. •Provided table service for hundreds of guests throughout different event functions. •Supported the kitchen and catering staff with any additional needs through food and beverage.•Selected to meet with group contacts to instill proper event set ups and create experiences.

• Answered multiple telephone lines as the PBX operator utilizing the OPERA reservation system.• Managed office paperwork, reservations systems, accounting statements, and guest complaints. • Attended to over 200 check - ins and check- outs daily throughout the hotel.• Collaborated with the guest relation’s team to create new solutions towards guests.• Worked alongside all departments in the hotel in order to guarantee guest satisfaction.

• Monitored the club side and resort side pools as well as both fitness centers.• Directed the paddleboard rentals, telephone calls, child care, and membership services.• Maintained public workspaces throughout the club and resort side.• Worked with the food and beverage department by taking orders and delivering meals to guests.• Assisted the housekeeping department with laundry services.