Danielle Domae Email & Phone Number

Seattle, Washington, United States

• Reconciliation & Deduction Analysis: Performed accurate and timely reconciliation and deduction analysis for assigned customers, ensuring all discrepancies were addressed with close attention to detail.• Customer Dispute Resolution: Validated deductions, reconciled accounts, and managed disputes, returns, and discrepancies with customers. • Customer Relationship Management: Developed and maintained strong customer relationships; negotiated payment plans for outstanding balances considering customers’ conditions and provided good customer service.• Sales Collaboration: Worked closely with the sales team to resolve customer requests and inquiries.• Customer Account Setup: Assisted with customer account setup, including checking forms, validating online information, and calculating risk scores from business credit reports.• File Maintenance: Updated and maintained customer files; verified supporting documents for customer setup with recommended credit terms.• Reporting & Documentation: Prepared and updated Excel reports for ACH auto-payments, and used macros to mass-apply payments in Microsoft Dynamics GP.• Payment Processing: Processed credit card payments and posted transactions using Lockbox in Microsoft Dynamics GP.• Process Improvement: Helped create and update forms for credit applications and ACH auto-payments; developed and implemented new routines for reporting.

Greater Philadelphia

• Managed small projects which were marketing/visual design-oriented• Processed, requested, sent, and archived invoices and payments to/from vendors and clients• Tracked and created reports about overdue invoices and missing payments• Contacted clients and vendors about payments and invoices from different countries and currencies• Entered new data about consultants and payments in Quickbooks and in the company's internal system • Gave support to vendors to use the company's system

Greater Philadelphia Area

• Preparing and formatting Word, PowerPoint, and InDesign files for translation or translated files• After the translation process is completed, ensuring that both files would look alike as much as possible in both languages• Responsible for communication with client's design departments about requests and changes• Deciding about needed changes in the layout, fonts, and the overall composition of marketing pieces in other languages • Exporting PDF files to Microsoft Word, reviewing the text and recreating the original layout• Re-creating charts and tables using Microsoft Excel and Adobe Illustrator • Creating graphic assets and short videos to be used by the marketing and social media departments• Creating videos based on PowerPoint presentations adding new translated audio files

Horsham, Pa

• Proofread and edited data on Patents to meeting client schedules;• Verified data from source documents according to established procedures and rules; • Verified data entered with source documents for typographical errors, missing or repeated data, correct use of composition codes, style rules, and edits to make corrections, additions or deletions as appropriate.

• Designed business cards, brochures, labels and layout documents tailored to specific visual and professional needs across multiple business segments; contacted clients directly to attend their needs• Developed logos for websites and apps, following client's ideas and tendencies of each business' target• Developed vector illustrations for an e-learning application, following client's style choice, keeping simplicity and fast assimilation of the ideas For Birdo Studio• Digital Cleanup in vector format, colored characters, set them for presentations and miscellaneous applications following standards set by Olympic Committee for Rio 2016 Olympic Games mascots

São Paulo E Região, Brasil

• Digital clean up in vector format using Adobe Illustrator and ToonBoom• Standardized character's style guides to assure equal usage in all kinds of media

São Paulo E Região, Brasil

• Digital clean up in vector format using Adobe Illustrator • Maintained an engaging social media presence via Facebook by providing weekly content updates tailored for the target audience

São Paulo Area, Brazil

• Designed layout templates for fashion industry utilizing Adobe InDesign• Delivered finished files ready to print optimizing their settings• Created mockups of catalogs and magazines to assess final quality prior to production, testing and verifying how they could feel and look

São Paulo Area, Brazil

• Coordinated with scientific magazine editors to bring in-house all the content that was required for each upcoming issue to publish to a web platform• Converted content from different sources to a single platform to be exported into HTML using Adobe Dreamweaver and formatting final content based on company guidelines for visual identity• Developed training materials and guidelines for new interns• Designed process flow diagrams to illustrate company processes to new editors, providing them a better understanding of standard operating procedures adopted by the company.• Created internal marketing campaigns to promote inter-department collaboration while reducing communication silos within the company

Ux Workshop, Ux

Completed UX online workshop

Bachelor'S Degree, Graphic Design

Education record

Education record

Education record