Danielle Dorsa Email & Phone Number

Cherry Hill, New Jersey

• Eliminated 85% of paper forms and boosted efficiency by 60% by designing and developing approval workflows in SharePoint• Lead design sessions and recommended potential business solutions to improve new and existing systems by analyzing, collecting and preparing business requirements and procedures, performing data analysis and identifying implementation barriers• Created project plans and coordinated project activities across partners, internal staff and vendors, and produced deliverables including presentations, surveys, dashboards and tracking spreadsheets• Created detailed requirements and system documentation for new and existing systems using Microsoft Office Suite and Visio• Served as test and defect triage lead by managing user acceptance testing of new systems and troubleshooting SharePoint, hardware, software, and network related issues• Managed SharePoint permissions including group membership and role assignments for sites, lists and libraries• Ensured that all SharePoint development requirements incorporate organizational best practices and are supported in compliance of governing policies and processes• Streamlined process improvement initiatives and assisted in administering internal audit processes to ensure successful audits• Leveraged effective resource management and analysis of utilization to enable greater number of simultaneous projects without increasing headcount

Parsippany, Nj

• Performed administrative and clerical duties for CIO and Senior IT Leadership team including preparing travel arrangements and detailed itineraries, managed calendars, coordinated onsite and offsite meetings, created and maintained correspondence, spreadsheets, presentations and expense reports• Processed purchase order and capital project approval requests while maintaining working forecasts, capital and operating budgets within a custom financial tracking application• Developed and updated project plans and coordinated project activities across business partners, IT staff and vendors• Provided high-quality project management support by producing training materials including presentations, surveys, dashboards, and tracking spreadsheets• Coordinated and assisted in troubleshooting and resolving SharePoint, hardware, software, and network related issues• Ensured that all SharePoint development requirements incorporate organizational best practices and are supported in compliance of governing policies and processes

Parsippany, Nj

• Provided excellent and efficient customer service as a brand ambassador by engaging, educating and promoting Tiffany & Company products and Services• Processed and tracked customer inquiries and purchases via electronic filing and order management systems