Danielle Dorsey Email and Phone Number

Trusted face to Plumbing & HVAC industry customers providing value and customer service.Responsibilities:• Interacted with industry professionals, cultivated relationships for repeat business and develop a self-sustaining network of clients.• Built proposals and quotes reflecting the needs of the customer.• Determined customer requirements and expectations in order to recommend specific products and solutions, offer alternate products based on specifications and availability.• Increased sales by cross-selling, add-on sales and offering promotional sales items as well as new products.• Aggressively sought additional sales by opening new accounts, following up on sales leads, and visiting construction sites in San Diego territory.• Identified trends in customer requirements and monitor customer satisfaction.

Territory Manger, Pfister Faucets - Spectrum Brands, San Diego CASales management professional with a successful record of developing and implementing strategies that resulted in increased sales. I focused on maintaining existing accounts and developing new sales channels to expand the professional plumbing industry user base throughout San Diego County and Palm Desert.Responsibilities Include:• Key Account Management – Oversee and develop relationships to drive sales growth and create marketing plans for current accounts throughout the San Diego territory and also Inland Empire.• Strategic Development – Implement key strategies to drive market share growth in the territory through customer relationship management targeting wholesalers, builders, plumbers, and mechanical contractors through mutually beneficial business solutions. • Job Specification – Meeting customer’s pre and post construction needs to ensure correct product for job is utilized across multi-family, hospitality, showroom, and single family channels. Continually interface with branch managers, purchasing agents, project managers and sales consultants to execute specifications of new and current construction projects.• Business Plans and Forecasting – Create forecasts, quotes, sales and marketing tools for my customer base.• Increase Brand Awareness – Create marketing and sales tools to become best in class distributor in the territory. Prepare and facilitate promotional activities including customer-focused events.

The position contains many aspects and levels of expertise. The Executive Director role acts as a resource, a consultant and an advisor to support and grow two entities: the PHCC Association and the PHCC Academy of San Diego. It requires commitment to the advancement of education and professionalism in the plumbing and HVAC industry. As an active leader in PHCC, I coordinate local, state and national communications and events to strengthen the Association’s membership, and coordinate a vocational institute to further workforce development and education in the p-h-c industry.Multi-faceted experience with executive management of organizations; particular strengths include:• Developing and implementing innovative plumbing-heating-cooling industry programs, products and services.• Advocacy work and constituency building with diverse groups including boards, committees, volunteers, contractors and external audiences. • Overseeing and coordinating all aspects of budgeting, accounting and financial management.• Leading organizations and committees through periods of substantial growth and transition.• Strategic planning and facilitation for both national and local organizations. Well-versed in translating missions and goals into operating plans with clear benchmarks and annual objectives. • Excellent written, verbal, and interpersonal communicator skilled in creating targeted presentations for audiences of all size.