A highly motivated, confident and enthusiastic individual, with over ten years’ experience in customer service, brand ambassador, hospitality and over 2 years’ experience within customer service management, focusing on exceptional customer service resolved within the first contact. An individual with strong organizational and communication skills with the ability to engage well with a wide range of individuals, teams and departments, handling information confidentially and with discretion. Someone who thrives on new challenges, being flexible, adaptable and practical to suit changing business needs, able to work well in a team and use my own initiative. A proven track record of working successfully and proficiently within highly pressurized environments with both passion and skill.