Danielle Dowd Email & Phone Number

Canonsburg, Pennsylvania, United States

• Manage a team of eleven responsible for facilitating end to end sales order and billing processes for Tower Services business, over $300 million in annual revenue
• Prepare and analyze reporting related to un-billed revenue and aging, provide feedback and recommendation for resolving balances to Company Leadership and Project Accounting
• Work with Program Management, Accounting and Customer contacts to identify and resolve gaps in our processes that result in untimely invoicing and rejections
• Reviewed processes and reporting utilized by team members, created efficiencies resulting in 50+ hours per week in time savings a

Canonsburg, Pennsylvania, United States

• Managed a team of six responsible for administering company credit card program, managing expense reimbursements and processing of utility related invoices and payments
• Increased accuracy and efficiency of utility invoice processing through automation, resulted in a 90% reduction in utility shut offs
• Initiated Project Paperless which resulted in a time savings of hundreds of hours annually across multiple departments, a 50% reduction in invoice days outstanding, and the ability to track high dollar and.
• Worked closely with Digital Transformation, Supply Chain and Change Management in the build out, testing and implementation of Concur Reimbursement platform and an enhanced Corporate Card Program
• Established end-to-end processes for maintaining, auditing, and reporting on Concur expense reimbursementsand JPM Chase corporate card program
• Built reporting and templates that streamlined month end accrual and balance sheet account reconciliations

Greater Pittsburgh Area

• Managed a team of two responsible for company credit card programs, fleet program, employee reimbursement processing, and travel policy
• Developed monthly travel spend and compliance reporting to gauge success of company-wide savings initiatives
• Analyzed and audited transaction detail monthly to ensure spend is going through the correct channel

Greater Pittsburgh Area

• Managed a team of six responsible for processing non-merchandise related invoices and payments
• Recognized inefficiencies and inconsistencies in daily processes, put controls and enhancements in place that reduced invoice average days outstanding by fifteen days
• Created reporting that gave leadership visibility to associate workloads and performance, allowed for betterdistribution of work based on capacity and importance

• Facilitated end to end procurement process by evaluating requisitions, creating POs and resolving transactional issues within service level agreement
• Identified inconsistencies with category tolerances, examined actuals data and provided recommendations to help eliminate potential for incorrect vouchering and over invoicing

• Built, tracked and maintained promotions on multi-channel web sites using both internal and external tools
• Executed emergency online price changes to resolve pricing errors
• Supported Marketing, Site Merchandising & Customer Service promotional activity by reviewing promotion requests and proofs for errors, inconsistencies and potential issues with execution
• Implemented a shared team inbox to eliminate inefficiencies and facilitate more timely responses to business partners
• Analyzed promotional sales data in order to better understand our customers and be able to evaluate the opportunity and risk of future promotions

Coraopolis, PA

• Identified, evaluated and approved the need for store Purchase Cards and associate Travel Cards
• Performed hierarchy and account maintenance, including changes to MCC restrictions, temporary and/or permanent changes to cardholders’ account and card limits
• Ensured transactions are in compliance with accounting and internal control policies and reporting deadlines are met
• Developed and maintained curriculum for PCard and TravelCard programs
• Managed company fleet program, responsibilities included: o Acted as liaison between drivers and fleet leasing company o Administered vehicle acquisitions and sales o Prepared and reviewed monthly mileage entries to.

Coraopolis, PA

• Established close relationships with various levels of corporate and store associates by assisting with employee reimbursements
• Audited nearly 30% of the total travel and expense reports submitted through PeopleSoft systems
• Created and implemented process improvements that reduced daily audit time by 35%, summarized audit reporting, and streamlined procedures
• Developed FAQs and other communications that facilitated timely reimbursement and decreased the number of issues arising from new store expenses
• Managed personnel and Corporate Credit Card information with confidentiality

Mcmurray, Pennsylvania

• Acknowledged and resolved customer’s questions and concerns in a professional and courteous manner
• Assisted marketing department with marketing and advertising materials for the University segment
• Created business development plans, sales forecasts, and budgets
• Analyzed and researched industry, market segment, competition and target audience

Washington, Pennsylvania

• Provided administrative support to more than twenty faculty members

Bachelor Of Arts (B.A.), International Business And Spanish, 3.55

Activities and Societies: Kappa Kappa Gamma, Panhellenic Council: Secretary (2010) Vice President of Recruitment (2011), Sigma Delta Pi.

Academic Study Abroad Experience, International Business/Spanish

Activities and Societies: Courses in International Finance, International Marketing and Spanish Language• Traveled throughout Europe •.