Danielle Drake

Danielle Drake Email and Phone Number

Business Relationship Manager @ NIHR Clinical Research Network | ITIL® 4 Specialist @
Danielle Drake's Location
Greater Leeds Area, United Kingdom
About Danielle Drake

With a steadfast commitment to excellence in business relationship management, organizational culture, and the ways in which people learn and use technology, my role at NIHR Clinical Research Network is marked by pioneering digital transformation initiatives. I am passionate about understanding and enhancing how individuals learn and collaborate within the organization's culture, which played a crucial role in our successful transition to Google Apps. This transition not only enhanced operational efficiency but also ensured user readiness through strategic change management and targeted learning programs tailored to our unique organizational environment.My expertise in Agile Service Management and ITIL® 4 principles empowers our team to deliver exceptional stakeholder value. By collaborating across departments, I foster a culture of continuous improvement, leveraging my skills in databases, software development, and SharePoint. This approach ensures we meet the complex demands of today's digital healthcare landscape while nurturing an environment where people can thrive, learn, and contribute to our collective success.

Danielle Drake's Current Company Details
NIHR Clinical Research Network

Nihr Clinical Research Network

Business Relationship Manager @ NIHR Clinical Research Network | ITIL® 4 Specialist
Danielle Drake Work Experience Details
  • Nihr Clinical Research Network
    Business Relationship Manager
    Nihr Clinical Research Network Feb 2022 - Present
    Leeds, England, United Kingdom
  • Nihr Clinical Research Network
    Digital Learning Designer
    Nihr Clinical Research Network Dec 2020 - Present
    Leeds, England, United Kingdom
  • Nihr
    Information Systems Trainer & Learning Technologist
    Nihr Mar 2011 - Dec 2020
    Nihr Crncc Leeds
    The NIHR has migrated to 'Google apps' (the NIHR hub) I am the key contact in the NIHR for any Google Apps training and development. During my time working for the NIHR I have taken on the role as lead ‘Change Champion’ for the migration over from Outlook to Google Apps, my main achievements are:- Being highly involved in organising the company-wide transition to Google Apps- Transitioning a handful of early adopters and sending key messages to users.- Managing and communicating a user readiness survey.- I helped to establish the change champion program and I am now the lead ‘change champion’ which is an ongoing role for me. - Organised ‘marketing’ days on the run up to the roll out to create a positive perception of Google apps. - Highly involved in designing the training plan, delivering and evaluating ongoing Google apps training to change champions with excellent take-up and feedback. - Preparing a huge amount of training material and user checklists for the migration and managed floor walking on the day of the migration of legacy data from Outlook to Google apps. - Identified accessibility issues for the whole network and continually working to overcome various issues.- Create a monthly Digest to share good news stories and tips and tricks across the network to try to inspire other teams to use Google apps as a better way of working to increase productivity.I’m also a very confident user of a range of e-learning tools to support learning in the organisation.Supporting the development, implementation and evaluation of the overall Information Services Training Strategy to support up to 10000 users nationwide.This includes both face to face learning, the use of a wide range of web-based technologies. I have developed the Workforce Development e-learning toolkit, setting out future plans for large-scale e-learning projects. Training and supporting a national Learning Taskforce of 50 trainers based in 15 Local Research Networks across the UK.
  • Leeds, Ctru (Clinical Trials Research Unit)
    Information Systems Assistant
    Leeds, Ctru (Clinical Trials Research Unit) Aug 2009 - Mar 2011
    Leeds, United Kingdom
    Primarily employed for the implementation and testing of clinical trial databases and data entryscreens, working with users to resolve technical and data problems.• Assisting with day to day maintenance of trail documentation.• Maintained close collaboration with trail co-ordinators, programmers and systems administrators within the CTRU. • Dealing with user support and requests, through doing all of this I have a good working knowledge of clinical trials and the clinical research network.

Danielle Drake Skills

Training Change Management Sharepoint Databases Software Development Requirements Analysis Project Management Strategy Management Testing Data Analysis Itil Microsoft Sql Server Business Analysis Program Management Software Documentation Team Leadership Technical Support Networking System Administration It Service Management Agile Methodologies Sdlc Database Design Sql Software Project Management It Management Business Process It Operations Windows Server Servers Google Apps

Danielle Drake Education Details

  • Qa Ltd
    Qa Ltd
    Change Management
  • Qa Ltd
    Qa Ltd
    Business Relationship Management
  • Qa Ltd
    Qa Ltd
    Pass
  • Qa Ltd
    Qa Ltd
    Pass
  • Bcs, The Chartered Institute For It
    Bcs, The Chartered Institute For It
    Pass
  • University Of Leeds
    Computing, Management

Frequently Asked Questions about Danielle Drake

What company does Danielle Drake work for?

Danielle Drake works for Nihr Clinical Research Network

What is Danielle Drake's role at the current company?

Danielle Drake's current role is Business Relationship Manager @ NIHR Clinical Research Network | ITIL® 4 Specialist.

What schools did Danielle Drake attend?

Danielle Drake attended Qa Ltd, Qa Ltd, Qa Ltd, Qa Ltd, Bcs, The Chartered Institute For It, University Of Leeds.

What are some of Danielle Drake's interests?

Danielle Drake has interest in Science And Technology, Education, Health.

What skills is Danielle Drake known for?

Danielle Drake has skills like Training, Change Management, Sharepoint, Databases, Software Development, Requirements Analysis, Project Management, Strategy, Management, Testing, Data Analysis, Itil.

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