Operations Process Analyst
CurrentProcess Review Specialist Managing and directing the Business Centre customer services compliance efforts related to Control Self Assessments and Sarbanes Oxley. Cascade compliance documents to each department and follow up to ensure proper and timely testing is completed. Establishing effective relationships with all Department Managers (internally and externally) in order to achieve business plan and compliance goals. Act as the liaison for GAO, Financial Controls, and Central office staff regarding auditing, compliance, privacy and document retention. Ensure the creation and implementation of all departmental action plans for any identified issues. Develop and prepare and lead strategy recommendations to ensure future success in all business plan audits.Team Lead Leading, mentoring, coaching and motivating a team of employees in order to attain operational goals. Performance management through performance appraisals, counselling and progressive discipline. Involved in recruitment process by conducting interviews and selecting successful candidates. Involved in process improvements through Six-Sigma initiatives. Establishing effective working relationship with Team Leads, Operation Managers and Department Managers. Coordinate team-building activities. Effectively communicate changing team goals and priorities in a face paced/changing working environment. Maintaining positive employee relations. Support diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals. Support a culture, which ensures sales mindset is maintained in the Business Centre. Set operational goals and objectives within the team and department that are consistent with organizational goals.
