Danielle Driscoll Email & Phone Number

United States

Tutor students from diverse backgrounds in English and History. Students range from a primary level, secondary level, and higher education.

Medway, Massachusetts, United States

The Customer Service Lead is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program. This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program. The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and/or closing the store. ESSENTIAL DUTIES AND RESPONSIBILITIES:Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceededManage front end expectations. Support the completion and execution of the cashier work and break schedule.Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk Promote and properly execute company wide customer engagement campaigns, which include, but are not limited to, donation efforts, Insiders, BOSS and Crazy Deals Use store level reporting to ensure company promotional benchmarks are being met. Benchmarks include, but are not limited to, those related to the following efforts, donations, BOSS, Insiders and Crazy DealsAct as a liaison between the customer and the corporate customer service team to ensure effective service to all customers Resolve customer service related opportunities in the best interest of the company and the customer Facilitate fulfillment of BOSS orders upon request by customers in-storeAct in compliance with all Company policies and proceduresAssist with onboarding and training of front-end associatesAssist in leading front-end initiativesResponsible for opening and/or closing of store as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:Protection of company assetsEstablish and maintain a professional environment, ensuring the best possible experience for customers and sales associatesEnsure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and proceduresScheduling to ensure proper coverage at the front end/service deskCoordinating immediate pre-screening of all applicants by store managementMaintaining merchandising standards for register end caps and inboardsMaintaining neat, organized and safe front end/service desk areaTimely communication to store management of any issuesDamages and returns are handled daily according to established company procedureOther duties as assigned

Medway, Massachusetts, United States

Bridgewater, Massachusetts

Medway, Ma

Wellesley, Massachusetts

Bridgewater, Massachusetts

Master Of Arts - Ma, American/United States Studies/Civilization

Bachelor'S Degree, History

Activities and Societies: AmeriCorps

General Studies