Danielle Duncan Email & Phone Number

Detroit, Mi, Us

Columbia, South Carolina Metropolitan Area

The primary responsibilities of a Call Center Banker involved meeting customized sales goals for the position. This role focused on promoting a range of banking products such as credit cards, checking/savings accounts, mobile apps, personal loans, auto loans, and mortgages. Managed customer inquiries and addressed technical concerns regarding digital banking platforms to enhance the customer experience. Handled fraud disputes for electronic and card transactions, emphasizing customer… Show more The primary responsibilities of a Call Center Banker involved meeting customized sales goals for the position. This role focused on promoting a range of banking products such as credit cards, checking/savings accounts, mobile apps, personal loans, auto loans, and mortgages. Managed customer inquiries and addressed technical concerns regarding digital banking platforms to enhance the customer experience. Handled fraud disputes for electronic and card transactions, emphasizing customer security and satisfaction. The target was to increase sales by 10 banking products each week. Utilized software including Fiserv, Salesforce, Microsoft Teams, Microsoft Excel, Outlook, and Word. Show less

Earth City, Missouri, United States

The primary responsibilities of a Mortgage Associate, being responsible for efficiently processing 1100 pages per hour of loan documents received electronically. Additionally, working towards closing 30-50 loans per week (equivalent to 6-10 loans daily). Duties included verifying and processing documentation for loan applications to ensure accuracy and compliance with financial regulations. Utilized software such as Encompass, Salesforce, Microsoft Teams, Excel, Outlook, and Word. In… Show more The primary responsibilities of a Mortgage Associate, being responsible for efficiently processing 1100 pages per hour of loan documents received electronically. Additionally, working towards closing 30-50 loans per week (equivalent to 6-10 loans daily). Duties included verifying and processing documentation for loan applications to ensure accuracy and compliance with financial regulations. Utilized software such as Encompass, Salesforce, Microsoft Teams, Excel, Outlook, and Word. In addition, developed structured payment plans for accounts in default to assist in the recovery of outstanding debts. Show less

St Louis, Missouri, United States

The primary responsibilities of a Lockbox Clerk 2, were handling and documenting cash receipts to maintain the accuracy of accounts receivable and financial records. Investigated and resolved payment discrepancies to ensure smooth communication with internal departments and timely resolution of payment issues. In addition, used software like Microsoft Excel, Outlook, and WordPerfect for my daily tasks.

Maryland Heights, Missouri, United States

While working as a Customer Service Associate at Magellan Healthcare, my responsibilities involved handling inbound calls from clients. These calls primarily revolved around scheduling Employee Assistance Program (EAP) appointments, verifying the status of medical claims, and providing detailed explanations of insurance benefits to callers. This role required me to effectively communicate with clients, offer support and guidance, and ensure that their needs were met efficiently and accurately… Show more While working as a Customer Service Associate at Magellan Healthcare, my responsibilities involved handling inbound calls from clients. These calls primarily revolved around scheduling Employee Assistance Program (EAP) appointments, verifying the status of medical claims, and providing detailed explanations of insurance benefits to callers. This role required me to effectively communicate with clients, offer support and guidance, and ensure that their needs were met efficiently and accurately. Additionally, I was responsible for maintaining a high level of professionalism and customer service standards while interacting with clients over the phone. Show less

Bachelor Of Arts - Ba, Mass Communications

High School Diploma, General Studies