Danielle Dunn Email and Phone Number

In my time at Care, I worked to transition a web focused culture into a mobile first mindset, leading the core mobile team in helping families find caregivers for their loved ones. I started to create this new focus on the app as I: ● Did trend analysis of common customer problems and cleaning up a monster backlog to tackle the most pressing items first ● Built trust and lead a cross-functional squad (with design and engineering partners) to establish baselines and focus areas ● Evaluated current app analytics and available data to identify gaps we need to close to better understand our user needs ● Partnered with a mobile focused agency to put some fresh eyes on the app experience, technology, user needs, and our competition ● Worked with key stakeholders to align on our most impactful mobile opportunities as well as needs to synthesize that information into a mobile roadmap ● Established agile team ceremonies and groomings

I lead the vision and collaborate with the team on our strategic roadmap to make sure we're working on the most important problems to solve and creating focus for the team to dig in. In the day-to-day work you can find me: ● Effectively communicating priority customer needs and desired outcomes in the creation of user experiences. ● Heavily collaborating with designers, and developers to validate ideas, plan for upcoming work, test, learn, and adjust as needed. ● Leading the management and story telling of the now, near, far roadmap and ensuring alignment to goals, objectives and desired outcomes. ● Aligning with key partners and stakeholders throughout the organization to deliver experiences and measure success. ● Analyzing analytics, user research, customer reviews, and testimonials to understand opportunities and the priority problems to solve for. ● Onboarding and coaching Product Owners in the strategy and execution of the work on agile teams. ● Leading in the culture of continuous learning and improvement.

I was embedded on one or two agile teams heavily collaborating with the team to build, release, and evaluate work. Day-to-day responsibilities were to:● Lead product development on agile feature teams.● Clearly convey product vision, strategy, and how that relates to the near term roadmap while planning future iterations for the long term roadmap.● Interpret user insights to identify opportunities to increase customer loyalty and drive incremental sales.● Maintain the team’s backlog and communicate the priority of upcoming work.● Report on data and insights for grooming new work and evaluate launched work.

As I grew in my career at Mighty I was promoted to a Senior. In addition to the responsibilities of Project Manager (role below) my responsibilities were to:● Lead process improvements including project planning, client communication, and quality assurance testing.● Onboard new project managers.● Architect solutions and estimate project scope.

I led creative teams in designing and developing solutions for clients and often iterated with clients to continue to improve what we built. In the day-to-day I:● Grew strategic partnerships in project work and maintained ongoing relationships post-launch through support and account management.● Created project plans that included resourcing, communication expectations, milestone cadance, stakeholder coordination, and quality assurance.● Advised on and ensured implementation of best practices.● Managed and aligned multidisciplinary project team expectations andmitigated risk for meetings, deliverables, schedule, and budget.● Tested the quality of the work, updated where possible, and delegatedwhen appropriate. Areas of focus include: design/UX execution, HTML/CSS and CMS functionality via cross-browser testing, as well as ADA compliance.● Diagnosed, reported, managed, and tested support for existing clients.

I managed the Guest Services staff and worked closely with security to make sure our museum was welcoming for those curious to engage in art. I launched the GRAMbassador volunteer program to enhance our guest services by offering an additional information desk in the galleries of the museum. I helped the museum to reduce labor costs and enhanced the experience for thousands of guests during Grand Rapid’s ArtPrize feastival.

I supported the wonderful Event Manager in putting on an array of official ArtPrize events for the 2013 season including a volunteer kickoff in the Harris building, the first One Wild Night fundraiser, and the ArtPrize Awards. I lead a class of Grand Valley Hospitality and Tourism students in carrying out the execution of the events and learning about running an art festival in a city.