Danielle Edgar Email & Phone Number

London, Greater London, United Kingdom

Red Lion Court

To ensure all contractual paperwork is received and processed efficiently and accurately.To help co-ordinate the daily operation of the team to ensure that all contracts and Incompletes are issued to agreed service levels.To provide efficient support to the CCF Team Leader.To assist the Team Leader with signing of contracts where necessary.To help communicate to team members the company and statutory operating procedures. To help provide new and existing team members with training, support and guidance to be able to perform their roles successfully.To liaise with the Team Leader to resolve complex contract clause changes.To effectively manage and resolve (where possible) or escalate all CCF-related queries to the Team Leader.To adopt and demonstrate the company's core values in the delivery of a customer-focused service.Create and develop effective working relationships with key internal and external customers.To help co-ordinate the daily operation of Mailboxes to ensure that Queries/revisions and requests are actioned efficiently.Compiling Reference letters for other agenciesTo ensure all contractor details are loaded onto Springs database and Payroll system to ensure swift payment to our contractors and umbrella companiesProviding holiday and sickness cover when necessary, taking on miscellaneous tasks to help manage pressures, which may arise through holiday or sickness. This may involve producing contracts to help the department meet within our same day SLA. (Same day Deadline.)Communicating with contractors and agencies, regarding complaints and queries and directing to appropriate departments.Maintaining the day to day operation of all contract administration and support, tracking contracts onto the system and updating company details.To provide support to the finance team, answering any queries they may have regarding contractor payments.

A well known private college, that provides a plethora of courses and Diplomas for the public and corporate companies. With 3 years service that allowed me to work with a diversity of people and take on a number of key roles. From running a Touch Typing Training course for the Hackney Council, the responsibility of running a training floor, to conducting Shorthand and Tee line exams. for 6 staff across 2 geographical locations.Hosting team meetings and providing project/ action plans for staff as required.Managing staff rotas providing holiday and sickness cover when necessary.Maintaining the Training Centre diary, coordinating student bookings, cancellations and latenessDealing with course enquiries, from basic computer application questions to computer maintenanceOrganising a suitable training plan for clients, which include liaising with the recruitment arm to give them the best possible advice.Providing IT training to both clients and internal staff via one-to-one, group and distance learning.Supporting other teams by collating, analysing and producing statistical information in preparation for training tenders and quarterly company reviews. This included supporting the course advisor team with preparing invoices, collection of course payments, marketing mail shots via mail merge, making bookings for students, ordering course material.Carrying out staff and client training inductions which included health and safety concerns.Setting up Online Courses for students and employees.Maintaining of Overseas Students files.Preparation and presentation of coursework documentation.Ensuring a record is kept of each student's total training hours and that these are not exceeded.Ordering student supplies and coursework documentation.

Supervised and assisted colleagues with problems.Liaised with customers regarding directory orders and general sales.Handling customer complaints effectively.Organised merchandise, replenished shop floors.Achieved daily targets. -Through sales and effective team work.Using computerised tills for daily transactions.Dealing with mail order enquires and purchases.

Supervised staff, delegation as required.Operated tills, administered daily transactions and cashing up.Stock management.Communicating with customers in regards to enquires, purchases, refunds and dealing with complaints.

Education record

Education record

BETEC Intermediate Business Studies (Merit) BETEC Advanced Business and Finance (Merit); English, English Literature, Maths, Graphics.

Ba (Hons), Business Studies & Human Resource Management

Education record

Pitman Training Bronze Award Undertook office skills training with Pitman to expand and gain knowledge relevant to career prospects..