Danielle Edwards Email & Phone Number
Who is Danielle Edwards? Overview
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Danielle Edwards is listed as Instructor at Vancouver Community College (VCC), a with 1818 employees, based in Greater Vancouver Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Danielle Edwards.
Danielle Edwards previously worked as Practicum Monitor for Licensed Optician Diploma Program at Stenberg College and Instructor at Stenberg College. Danielle Edwards holds Bachelor Of Science (Bs), General Studies from Thompson Rivers University.
Email format at Vancouver Community College (VCC)
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About Danielle Edwards
With over 25 years of experience in the customer service industry, I have consistently demonstrated my ability to excel in various roles. Beginning my career in the restaurant industry, I quickly progressed from an entry-level position to the positions of lunch manager and service manager. During my time in the United Kingdom, I honed my skills in a Pub environment, starting as a bartender and eventually taking on a managerial role. Seeking new challenges, I transitioned to a retail supervisor position before returning to the restaurant industry upon my return to Canada.Recognizing an opportunity to leverage my customer service and computer skills, I made the transition to technical support where I thrived. Currently, I hold the position of office manager and licensed Optician contact fitter at a reputable medical office, CLA Contact Lenses, where I have been since February 2011.Throughout my career, I have consistently demonstrated my commitment to delivering exceptional service, while continuously seeking growth opportunities.
Listed skills include Teaching, Microsoft Office, Microsoft Word, Powerpoint, and 8 others.
Danielle Edwards's current company
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Danielle Edwards work experience
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Practicum Monitor For Licensed Optician Diploma Program
Current
Instructor
Current
Licensed Optician Contact Fitter
CurrentAccurately assess patients' visual acuity and prescribe appropriate corrective lenses.Collaborated with optometrists and ophthalmologists to provide specialized contact lens fittings, taking precise measurements and ensuring optimal lens selection for individual patients.Assisted in managing and maintaining inventory of contact lenses, ensuring the availability of various brands and types to cater to diverse patient needs.Educated patients on proper contact lens insertion, removal, and hygiene practices, offering personalized guidance to enhance comfort and reduce the risk of complications.
Office Manager
CurrentLicensed Optician contact fitterPrepared and processed semi-monthly basis payroll for hourly and salary of employees. Processed T4’s and Year End information. Provided the Record of Employment (ROE's) and contacted to Service Canada. Enter invoices, run financial reports and reconcile accounts on QuickBooks.Use Microsoft office applications on a regular basis. Answered general phone inquiries professionally and courteously. Handled administrative, clerical work, filing, and secretarial dutiesBasic computer troubleshooting
Msat Activations/Customer Care
Managed customer activation requests, ensuring prompt and accurate processing within established service-level agreements.Resolved complex customer inquiries and concerns through effective communication and problem-solving skills, resulting in a 95% customer satisfaction rating.Collaborated with cross-functional teams to streamline the activations process, reducing average handling time by 20% and increasing overall operational efficiency.Conducted in-depth product and system training for new hires, contributing to a 30% decrease in training time and a smooth onboarding process for new team members.
Contract Administration
Keeping up to date records about customer. Control all aspects of contracts to ensure customer files are reviews annually. Updates and maintains all events and changes in the permanent contract. Filing, monthly billing.
Technical Support Agent
Range of services providing assistance with computer hardware, software, or other electronic In general, technical support services attempt to help the user solve specific problems with a product technical support over the telephone and remote support assistance resource that troubleshoots problems with computers
Supervisor
Responsible for assisting in both maximizing of sales and ensuring the effective operation of all store activities Assisting in the planning and development of committed and well trained staff is a top priority for this position and is approached with a concise training.
Shift Manager
Deliver excellent customer service and customer management, at all timesServe and present beverages quickly and efficientlyAssist in keeping the bar, front-of-house and toilets clean and tidy, at all timesKeep up to date with current promotions and new productsMake customers aware of offers on our great food and drink rangeSpeak to customers to ensure that they are satisfied with their mealsManage the opening and closing of the pubBe responsible for cash-management issuesMonitor and manage maintenance issuesManage office administration as instructed by the pub managerManage and maintain correct staffing levelsIdentify and take an active role in the recruitment of new staff membersDeal with customer complaints in a professional mannerDeal with deliveries and report any loss or damage to the pub managerMaintain accurate stock control, including ordering, delivery checks, line checks and wastageAssist in achieving all financial targets setMaintain personal knowledge by completing in-house training, attending courses and completing workbooksAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetingsCarry out instructions given by the management team and head office
Customer Service Manager
Deliver excellent customer service and customer management, at all timesMake sure food and beverages are served quickly and efficientlyAssist in keeping the restaurant clean and tidy, at all timesKeep up to date with current promotions and new productsSpeak to customers to ensure that they are satisfied with their experienceManage the opening and closing of the restaurantBe responsible for cashing out servers and bartendarsMonitor and manage maintenance issuesManage office administrationManage and maintain correct staffing levelsIdentify and take an active role in the recruitment of new staff membersDeal with customer complaints in a professional mannerDeal with deliveries and report any loss or damage to general managerMaintain accurate stock control, including ordering, delivery checks, line checks and wastageAssist in achieving all financial targets setMaintain personal knowledge by completing in-house training, attending courseAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetings
Danielle Edwards education
Bachelor Of Science (Bs), General Studies
Optometry
Marketing Management
Financial Management
General Studies
Frequently asked questions about Danielle Edwards
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What company does Danielle Edwards work for?
Danielle Edwards works for Vancouver Community College (VCC).
What is Danielle Edwards's role at Vancouver Community College (VCC)?
Danielle Edwards is listed as Instructor at Vancouver Community College (VCC).
Where is Danielle Edwards based?
Danielle Edwards is based in Greater Vancouver Metropolitan Area, Canada while working with Vancouver Community College (VCC).
What companies has Danielle Edwards worked for?
Danielle Edwards has worked for Vancouver Community College (Vcc), Stenberg College, Cla Contact Lens Technicians Ltd, Cla Contact Lens Tech Inc, and College Of Opticians Of British Columbia.
How can I contact Danielle Edwards?
You can use AeroLeads to view verified contact signals for Danielle Edwards at Vancouver Community College (VCC), including work email, phone, and LinkedIn data when available.
What schools did Danielle Edwards attend?
Danielle Edwards holds Bachelor Of Science (Bs), General Studies from Thompson Rivers University.
What skills is Danielle Edwards known for?
Danielle Edwards is listed with skills including Teaching, Microsoft Office, Microsoft Word, Powerpoint, Research, Microsoft Excel, English, and Editing.
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