Danielle Egan, Mha Email & Phone Number

Havertown, PA, US

• Day-to-day operations of a busy Orthopaedic Surgery practice consisting of 10 surgeons and 10 advanced practice providers
• Manage 17 staff members in both administrative and clinical roles
• Coordinate regular staff meetings and performance reviews
• Collaboration with upper management and physicians to develop policies and procedures to efficiently operate clinic
• Investigate and respond to patient satisfaction reports to ensure high quality patient care
• Directly involved in staff recruitment and onboarding

• Overseeing and supervising up to 40 PSAs across 3 departments – Neurology, Neurosurgery, Anesthesia/Pain Management
• Creating a positive work culture for Patient Service Associates by driving engagement and positively impacting morale
• Establishing and maintaining friendly, professional relationships with stakeholders of multiple departments
• Developing new hire training plans and assisting in execution to ensure that new hires are providing high-level patient care
• Collaborating with practice stakeholders to implement innovative projects – Decision Trees, Fast Pass, MPM Self-Scheduling
• Cooperating with upper management to positively affect key performance metrics to reach PMAC benchmarks and standards

• Scheduling appointments for Neurosurgery, Neurology and Laboratory Departments
• Communicating through EPIC to neurosurgery teams regarding patient concerns
• Answering 70+ phone calls a day in a high-volume call center
• Training new hires to provide exceptional care to patients
• Cross training 10+ Patient Service Associates into the Neurosurgery workflow
• Creating and distributing training documents and resources for clinical and administrative staff in Neurosurgery Department

Master'S Degree, Health/Health Care Administration/Management, 3.83

Bachelor'S Degree, Organizational Studies

Certified Medical Assistant, Medical/Clinical Assistant

Education record