Perform process analysis on business procedures to satisy non-financial regulations specific to the Bank. Develop governance framework for businesses within operation and technology based on highest industry standards.Perform monitoring, reporting, and communication responsibilities on behalf of senior managementPlan and moderate company employee engagement events as required under Diversity, Equity, Inclusion (DEI) initiatives.Coordinate executive internal policy reviews to ensure business functions comply with regulatory requirementsRepresent Operations and Controls function as a mentor for junior level colleagues seeking promotion within the financial institution.

Lead and coordinate regulatory programs across multiple supply chain functions to satisfy requirements related to the UN Social Development Goals (SDGs) and EU/Brazil General Data Protection and Privacy Acts. Manage strategic activities such as internal stakeholder communications, management reporting, and talent & development on behalf of the Risk and Controls function. Act as a project lead to implement supply chain process enhancements (i.e. supplier questionnaire) related to the corporate sustainability concepts of environmental, social, and economic responsibility of the Bank’s suppliers/ third party vendors. Draft corporate training material to increase employee awareness of regulatory programs.Collaborate with external corporate partners as a participating committee member and/or attending industry conferences for best practice guidance.

Acted as a third-party management lead ensuring data content is accurate and complete based on financial sanction restrictions imposed by Office of Foreign Assets (OFAC). Created and managed the incident management third level support process to ensure the Citi internal sanction screening system adhered to local regulations related to sanctions and AML regulations.Lead third-party supplier selection and master agreement negotiations in conjunction with Citi Legal, Procurement, Third Party Management, and Regional Compliance.Produced and presented ad-hoc, monthly, quarterly, and annual performance reports related to third party suppliers and team member capacity planning.Acted as a subject matter expert for sanction screening supporting the information technology department system development and implementation. Create and update procedural documentation on behalf of the Bank’s sanction screening program.

System Implementation Analyst (PriceWaterhouseCoopers Pwc); Performed user acceptance testing (UAT) on company employee performance management system to ensure system enhancements were applied based on Business Requirement Document (BRD). Acted as first level support for the company Human Resource Shared Service Center (HRSS) on employee issues related to payroll, taxes, learning and development, immigration, arbitration, and performance assessment. Compliance Analyst (HealthPlan Services); Performed analysis on sales portfolios and investment strategies for prospective clients and provided a comprehensive analysis of strengths and weaknesses of their current portfolio positions based on the Affordable Healthcare Act (Obamacare).System Implementation Manager (Mosaic); Co-lead at plant facility assisting safety engineers and managers with the implementation of quality management system (QMS) using the National ISO 9000 standard and OSHA regulations.

Proactively identified potential risks with data to anticipate client needsAssisted in investigations to ensure prompt resolution of potential data issues Identified process improvements related to quality and efficiency for client satisfactionContributed to the design, implementation, QA, and testing of new product developmentAttended product meetings to draft and finalize SLA/SOP documentation Maintained a good working knowledge of data interpretation and methodology Lead monthly production for U.K. internet audience measurement for client marketing solution

Built partnerships with assigned student population to support their academic successResearched and provided legal analysis on Florida state proprietary education lawsCreated and implemented academic advising plans to increase student successCreated reports for managers to improve student retention rates and academic performanceParticipated in weekly project planning to meet team and department goalsMaintained accurate student records based on FERPA using CampusVue and CRM