Director Of Business Operations
Current• Develop and redefine processes and growth strategies in a cross-functional environment• Responsible for direct oversight of 3.5 million in annual renewal revenue and B2B client retention• Directly manage 60+ VIP accounts to drive ARR retention and expansion strategies• Oversee Support, Member Success and Fulfillment teams• Oversee ISO 9001 globally recognized standard for quality management• Provide data analyses and strategies to enhance retention KPIs and supply chain forecasting• Solution frameworks that advance key initiatives and scale operations