• Conducted thorough requirements gathering and analysis sessions with stakeholders to understand business objectives and translate them into clear and actionable requirements.• Developed comprehensive business requirement documents (BRDs), functional requirement documents (FRDs), and use cases to outline project scope, deliverables, and acceptance criteria.• Collaborated closely with project managers, developers, and QA testers to ensure alignment on project objectives and requirements throughout the project lifecycle.• Prepared and delivered concise and informative presentations and reports to stakeholders and management, outlining project progress, issues, and resolutions.

• Promoted a safe and welcoming community in the context of a Catholic, Jesuit liberal arts institution• Provided accurate and up to date information about guest check-ins/check-outs, equipment usage, mail service, and other operational information relevant to the hall• Represented in creating a respectful environment that supports academic and personal growth and development• Served as a positive representative of Creighton University, the Division of Student Life, Department of Residential Life, and the hall community

• Budgeted dental equipment to minimize expenses by researching distributors and planning order schedules• Solved technical issues in the dental management software, Dentrix, to work with associated applications and tools• Provided general administration tasks, such as photocopy, scan, fax, print, sort/file/send treatment plans and bills, and create and file dental charts and patient records• Scheduled new and existing patients, collected payment, and executed dental procedure codes of services rendered