Using statistical analysis and business metrics to assess and improve the effectiveness of processes and systems as well as interacting with various teams across the business to ensure project objectives are achieved.Analyzing, designing and conducting change management taking into consideration stakeholder and system impact. Participating in the development of appropriate roll out strategies and processes to ensure effective and timely adoption of improvement initiatives.Acting as a change agent within the business to continually promote forthcoming improvements and related initiatives.

Ensuring projects meet objectives on time by designing solutions to meet business requirements. Analysing existing systems and highlighting areas for improvement as well as enhancing opportunities by identifying new ways of working and assisting with gap analysis and recommending resolutions.Fulfilling the role of subject matter expert in requirement gathering, overseeing the development of new products as per specifications and supporting change and configuration management.Validating the functionality of any new end products according to the requirement specifications as well as monitoring performance, discovering variances and proposing necessary actions.

Responsibility for the development, setup and frontline technical support of internal systems. Providing a high quality, professional and responsive support service to over 200 end users across the business. Ensuring that end users can complete their jobs using the best technology available.Supporting end users by providing ad-hoc training and instruction where necessary. Proactively developing the user environment for the benefit of the users. Assisting the training team to develop training plans and user manuals.

Focusing on driving up team skill set, monitoring controls and supporting continuous improvement of work colleagues as well as assisting to develop processes for the team in accordance with customer and business requirements.Monitoring team payroll schedules to ensure accurate and on time processing, seeking new ways to improve productivity and sharing with the leadership team.Monitoring controls and coaching the importance of SSAE16 as well as assisting with key projects for future departmental development including Workflow Enablement.

Entering client changes on a monthly basis, verifying reports received from in country partners to ensure changes processed accurately and producing payroll reports from in-house software for client approval.Responsible for correct net payments to employees and monthly third party payments, owning full monthly payroll cycle ensuring accurate and timely data is provided to clients as well as building successful relationships with both clients and local partners to enhance the customer experience.

Answering all incoming telephone calls, determining the purpose and forwarding calls to appropriate people as well as taking and delivering detailed messages from clients and candidates to consultants.Preparing relevant registration forms for candidates, greeting candidates for registration and assisting in the completion of required forms. Sending out correspondence to clients and candidates on a daily basis and formatting candidates’ CVs.Trained on in-house system to complete full payroll duties whilst covering for maternity leave. Dealing with all new starters and leavers, producing payslips and issuing client invoices, as well as answering payroll queries and explaining holiday accrual to candidates.

Carried out a range of administrative tasks which included entering sensitive customer details into the database and ensuring a high level of accuracy was maintained.