Danielle Falls Email & Phone Number

Greer, South Carolina, United States

Builds relationships with external partners to assist in negotiating delinquent accounts for clients.Provides oversight to client finances and determines the best plan of action for resolving client questions and requests.Utilizes various tools and resources to group together common debts from numerous clients in an effort to enhance strength of.

Greer, SC

• Processed onboarding, re-appointment, and implementation applications on behalf of physicians, ensuring all were completed both timely and accurately.
• Reported the status of the applications in process to management and consistently updated the status of the application in the physician database.
• Determined any and all inaccuracies in the database and communicated with the credentialing team for quick resolution.
• Maintained professional communication with physicians and kept them informed of all outstanding documents and/or information needed.
• Maintained compliance with Joint Commission credentialing standards and Access TeleCare policies.
• Kept strict confidentiality of all physician files.Used time management and multitasking capabilities to resolve backlog issue in under two weeks.

Fort Mill, South Carolina, United States

• Conducted research to verify insurance coverage eligibility, authorization, and other related issues.
• Expertly developed, maintained, and updated benefit records utilizing Salesforce, Transunion, and CenterX.
• Handled sensitive customer information in accordance with HIPAA regulations and confidentiality requirements.
• Maintained up-to-date knowledge of current healthcare industry trends, practices, laws, regulations, and standards of care.
• Prepared written correspondence informing customers of their rights under applicable legal statutes.
• Utilized problem solving skills to resolve simple and complex issues related to benefit verification operations.

Greenville, South Carolina, United States

• Maintained accurate records of all claim activities in the database system.
• Drafted letters of denial or notification of payment once decision had been finalized on their claim.
• Performed quality assurance checks on outgoing payments for accuracy and completeness.
• Prepared detailed summaries of investigations for senior leadership review.
• Analyzed claims data to determine appropriate resolution of cases according to company policies and procedures.
• Provided excellent customer service to claimants by thoroughly explaining the claims process, answering all of their questions, and resolving any disputes that may arise.

Greenville, South Carolina, United States

• Managed escalated calls from clients regarding their delinquent accounts.
• Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records.
• Initiated telephone contacts with delinquent customers according to departmental policies and procedures.
• Utilized strong verbal and written communication skills to interact with customers professionally.
• Established positive relationships with customers by providing excellent customer service.
• Utilized problem-solving skills to resolve customer disputes promptly and efficiently.

Columbus, Georgia, United States

• Followed security protocols when opening and closing the branch office each day.
• Managed multiple currency types including foreign currencies when exchanging money for customers.
• Accurately processed loan payments, credit card payments, and other monetary transactions.
• Adhered strictly to all federal regulations related to anti-money laundering laws.
• Utilized excellent customer service skills to develop strong customer relationships and long term clients.
• Resolved customer complaints quickly and efficiently, maintaining positive relationships with clients.

Greenville, South Carolina, United States

• Greeted visitors warmly and ensured they had a positive experience.
• Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
• Ensured reception area was clean at all times and stocked with necessary supplies.
• Scheduled conference rooms for meetings and special events as needed.
• Maintained confidentiality of sensitive information obtained through job duties.
• Provided superior customer service by responding to inquiries in an efficient and friendly manner.

Greenville, South Carolina, United States

• Provided comprehensive customer service and technical support to branch staff and customers.
• Coordinated closely with internal departments to ensure successful resolution of customer inquiries.
• Participated in ongoing team meetings to discuss progress updates and strategies.
• Utilized excellent problem-solving skills to resolve customer issues quickly and efficiently.
• Trained users on how to effectively use various applications within the organization's systems.
• Utilized advanced computer knowledge to troubleshoot hardware and software problems.

Greenville, South Carolina, United States

• Analyzed, evaluated, and processed insurance claims to determine coverage, liability and damages in accordance with policy terms and state regulations.
• Conducted investigations into the cause of loss or damage, reviewed relevant documents and interviewed claimants to gather evidence.
• Handled difficult conversations professionally while maintaining composure during high-stress situations.
• Attended continuing education courses as required by licensing board to stay abreast of current trends in claims adjusting field.
• Performed quality assurance reviews on incoming claims to ensure accuracy of information before proceeding with adjustment process.
• Adhered to industry standards related to ethical practices when dealing with sensitive customer information.

Greenville, South Carolina, United States

• Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
• Maintained accurate records of collections activity including payments received and payment plans established.
• Processed manual payments received from customers accurately according to company policy.
• Developed and maintained effective working relationships with customers, colleagues, and management.
• Conducted research on debtor's financial situation in order to determine the best course of action for collecting past due balances.
• Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.

Greenville, South Carolina, United States

• Demonstrated strong problem-solving skills when resolving customer complaints or inquiries.
• Assisted customers with online account management including resetting passwords or troubleshooting issues.
• Provided exceptional customer service by responding promptly to client requests or questions.
• Analyzed customer needs to determine the best banking products and services to meet their requirements.
• Advised customers on various banking products such as mortgages, lines of credit, and investments.
• Developed detailed knowledge of banking regulations and procedures.

Anderson, South Carolina, United States

• Maintained accurate records of all financial transactions.
• Assisted customers with opening new accounts, applying for loans, and resolving disputes.
• Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
• Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
• Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
• Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

Anderson, South Carolina, United States

• Performed cashier duties such as counting money, separating charge slips, coupons, and vouchers.
• Ensured cleanliness of checkout area by wiping down countertops, sweeping floors, and stocking shelves with merchandise.
• Developed strong product knowledge to answer customers' questions about merchandise, pricing, and availability.
• Verified that all prices were accurate before ringing up purchases. Provided excellent customer service by greeting customers, answering their inquiries, and resolving any complaints in a timely manner.
• Trained new employees on proper POS system usage and operations.
• Answered incoming phone calls promptly and professionally while providing helpful information or directing callers accordingly.