Danielle Fasse Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska

Omaha, Ne

Prepared accurate written appraisal documentation for the purpose of obtaining insurance for new and customer-owned merchandise. Served as gemological point of contact for customer service, sales, and e-commerce departments, properly identifying and estimating the grade and weight of gemstones and diamonds. Assisted customers with requests for updated appraisals and served as a liaison between client and insurance company.✔ Responsible for the quality control and grading of all return merchandise as well as customer trade-in merchandise, implementing effective time management by updating and streamlining processing.✔ Acknowledged as the highest producing appraiser by volume of appraisals, with an accuracy in gemstone weights and grading that was unmatched.✔ Recognized as MVP (Most Valuable Player, Employee of the Month) in December of 2013 for single-handedly taking over the repair write-up process for the entire store when electricity was lost on New Year’s Eve.✔ Completed a massive solo appraisal in record time, earning recognition as MVP in 2014 due to providing extreme concern for the client’s needs and executing the task flawlessly without colleague involvement.✔ Trained fellow members of the appraisal lab on new policies and procedures as well as provision of basic appraisal lab training for front-facing associates.✔ Reviewed repair jobs for complete instructions and pricing, answering customer inquiries and distributing work equitably to the jewelers.✔ Utilized all applicable internal software and programs with ease to ensure timely retrieval of information.✔ Recognized in every Borsheims’ position for extensive talent and continually sought out for new opportunities.✔ Completed Graduate Gemology program with stellar test scores in 22 months, after being allotted 36 months.

Omaha, Ne

Received a paid internship to attend the Gemological Institute of America (distance education) to receive a Graduate Gemology diploma at a time when the appraisal lab was short-staffed. Maintained a 40-hour work week and completed all book work online. ✔ Identified 500 colored gemstones, broken into sets of 20, as part of final test for GG, passing with a 100% and consistently recognized for the speed in which program was completed.✔ Moved to the shop to join the lab as an apprentice appraiser after completion of coursework.

Omaha, Ne

Approached by senior management and buying team to launch and manage the new Pandora jewelry line with a “Shop in Shop” which was built into the existing Borsheims’ sales floor. Selected for this role based on organizational and people skills as well as keen eye for product placement and merchandising. Responsible for sales, merchandising, and new client acquisition while collaborating effectively with jewelry buyers and vendor representatives.✔ Managed inventory control for eight inventory cycles and completed specialty corporate product orders.✔ Exceeded management’s sales expectations in first month of operation by efficiently implementing new department on time and under budget.

Omaha, Ne

Chosen by senior executives to join commissioned sales team based on excellent performance in customer service department. Utilized previously implemented operational systems to close sales and merchandise the jewelry cases.✔ Pursued ongoing education in gems, diamonds, metals, and federal compliance guidelines.✔ Achieved $150K+ in sales in first two months on the sales floor.✔ Recognized as top sales associate for two consecutive months, consistently exceeding assigned sales goals

Omaha, Ne

Hired for proven success as retail store manager and desire to support company sales via excellent customer service. Position was eliminated due to the recession in May of 2009, thus reinstated as customer service representative. Assisted customers at the customer service counter with sales processing and repair intake. Processed crediting for in-house charge accounts and performed weekly merchandising audits. Balanced daily financials including deposits and internal reports. Trained employees on new policies and procedures. Resolved customer issues and complaints.✔ Co-managed a staff of 25 employees.

Omaha, Ne

Approached by regional manager and offered position as store manager of the newest location. Responsible for hiring, interviewing, and training of new associates. Attended yearly manager training workshops at corporate headquarters.✔ Managed staff of 15+ people.✔ Recognized for maintaining corporately directed visual display standards, consistently receiving feedback from local customers regarding the exceptional cleanliness and organization of the store.✔ Achieved 10% reduction in shrink after first inventory cycle as incoming manager.✔ Improved bi-annual inventory process, allowing for early completion of inventory and cost savings on payroll.