Danielle Feher Email & Phone Number

North De Land, Fl, Us

Maitland, Florida

Serve as the lead point of contact for all customer account management matters for assigned accounts—Build and maintain strong, long-lasting client relationships—Identify and Develop new business opportunities with existing clients—Negotiate pricing—Manage client opportunities in Salesforce.—Ensure the timely and successful delivery of our solutions according to customer needs—Assist with challenging client requests or issue escalations as needed

Remote

Quickly became a trusted associate known for positive attitude, flexibility and knowledge of many areas within the organization. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed customer service. Serve as the lead point of contact for all customer account management matters for assigned accounts—Build and maintain strong, long-lasting client relationships—Collaborate with sales team to identify and grow opportunities—Develop new business opportunities with existing clients—Negotiate contracts and submit to pricing governance board for approvals—Manage client opportunities in Oracle CRM—Draft & Request contract Addendums from legal team for new opportunities—Ensure the timely and successful delivery of our solutions according to customer needs—Assist with challenging client requests or issue escalations as needed—Served on the six-sigma review of the Sales Admin Team to automate and improve client onboarding —Designed, organized and documented process of contract administration.—Functioned as liaison between compliance department and national sales team. —Trained and rolled-out other contract admins on process for contract administration.—Responsible for sending and following up on all required paperwork needed to onboard clients—Ensured all new account paperwork meets requirements of compliance department. —Ensured all contacts have been entered into Oracle CRM.—Submitted requests via SalesForce (SFDC) to compliance department.—Submitted redlined Agreements to legal through Service Request tickets in CRM.—Previous roles: Sales Admin Coordinator, Admin Assistant, Verification Spec & Receptionist.

Handled daily operations of skilled trade temporary staffing office. Ensured all jobs were filled daily. Highlights:Interviewed and placed skilled trade workers (e.g. electricians, carpenters, plumbers, etc.) with appropriate job opening.Processed weekly payroll for 75-100 temporary employees. Completed workman’s compensation claims and work directly with the Director of Workman’s Compensation to ensure employees returned to work quickly. Assisted sales team with creating new job orders.Ensured accuracy of billing and worked with collections team to collect payments.Developed and maintained client relationships.