Danielle Fields Email & Phone Number

Longmont, Colorado, United States

• Spearheaded a major overhaul of the Sales Order process, enhancing operational efficiency and accuracy, resulting in a 93% reduction in Sales Order entry errors.• Implemented a critical process update to the Pricing and Provisioning Management process, achieving an 86% reduction in change order requests and a 67% decrease in warehouse shipping errors, significantly impacting the total price and provisioning accuracy of our STEM labs.• Designed an automation workflow plan to streamline our proposal creation and sales order workflows and business processes to help significantly reduce manual data entry and boost process efficiency.• Provide pivotal support in crafting customer proposals, configuring products, and determining SmartLab pricing, enhancing customer engagement and sales effectiveness.• Foster collaboration with Finance, Purchasing, Implementation, and Warehouse teams, driving continuous improvement and achieving high levels of customer satisfaction.• Manage the Sales Operations team, offering performance management, professional growth opportunities, and ongoing feedback to bolster individual and team success.• Collaborate with the Sales team to develop a scalable, efficient pricing and proposal process, directly contributing to improved customer service and sales processes.• Maintain and enhance the internal STEM Lab configuration tool, ensuring accurate pricing, deliverables, and lab-specific documentation.

San Antonio, Texas, United States

• Collaborated with cross-functional teams to gather and analyze customer feedback, market trends, and industry insights to inform the development of a product business case for an education benchmark assessment application resulting in executive approval and securing $4 million in funding for product development and delivery.• Conducted market research and analyzed customer feedback to inform product strategy, resulting in the attraction of new customers and an increase in customer satisfaction and retention rates, leading to an increase in revenue by $2 million above the projection.• Analyzed market research, customer feedback, and business goals to prioritize feature development and optimize the product roadmap, ensuring the product remains aligned with changing customer needs and market dynamics.• Assisted in the development of business project plans for implementing the technology roadmap, aligning IT solutions with corporate objectives to enhance system capabilities and drive technological innovation.• Successfully created and managed the product backlog, ensuring it is well-groomed, accurately prioritized, and aligned with the product vision and roadmap initiatives.• Successfully managed the elaboration of epics, themes, and features into user stories that are small enough to be achieved in a single sprint, enabling the team to deliver value incrementally and iteratively.• Actively participated in Scrum events including sprint planning, reveals, daily scrums, sprint reviews, and sprint retrospectives, contributing to the successful completion of sprints, on-time delivery of project milestones, and continuous improvement efforts.• Effectively communicated product backlog priorities to the team to facilitate smooth sprint planning and execution.• Acted as the voice of the team, effectively communicating product status externally to key stakeholders, including customers, executives, and business partners, providing transparency, and building trust.

San Antonio, Texas, United States

• Successfully defined requirements and user interfaces for new and existing application modifications as well as prototypes, resulting in improved user experiences and increased customer satisfaction.• Conducted business requirements analysis in collaboration with Research and Development leading to streamlined development processes and enhanced product quality.• Prepared and delivered engaging presentations and application demonstrations to stakeholders and business partners, resulting in increased buy-in and support for project initiatives and pivots.• Led story pointing and requirements review sessions with the development team, resulting in improved communication, collaboration, and efficiency within the team.

San Antonio, Texas, United States

• Successfully implemented the requirements management process for the IT Department, resulting in improved alignment between business needs and IT solutions, increased efficiency in requirement elicitation and documentation, and enhanced overall project success.• Elicited and documented comprehensive business, user, functional, non-functional, data requirements, and acceptance criteria, ensuring a clear and thorough understanding of project scope and deliverables leading to successful project outcomes.• Recognized for outstanding contributions to the IT Department's success by receiving the IT Most Valuable Player Award, for consistently producing results beyond standard expectations, sustaining a high level of achievement, and exceeding job requirements.• Nominated for the Hard-Working People Award in recognition of exemplary performance and dedication to hard work, showcasing outstanding commitment and contribution to the organization's goals and objectives.

Herndon, Virginia, United States

• Successfully conducted requirements elicitation and gap analysis sessions with clients, resulting in a clear understanding of their needs and objectives, and providing a solid foundation for developing effective solutions.• Drafted comprehensive functional requirements documents and system design documents, resulting in the successful development of new functionality and automation of business processes.• Created visually appealing and informative software design mockups, wireframes, and use cases to effectively communicate the client's needs and requirements to the development team resulting in successful implementations that met client expectations.

Doctor Of Law - Jd, Law

Throughout my legal education, I developed critical skills in regulatory compliance, contract negotiation, and intellectual property.

Bachelor Of Arts - Ba, Political Science And Government

My Bachelor of Arts in Political Science provided a comprehensive understanding of political systems, international relations, and policy.