• Manages Employee Benefits business and regulatory projects including the responsibility of meeting timelines, quality, resource commitments and driving accountability• Key SME to broader organization on identifying business readiness impacts and deliverables• Identifies process improvement needs and operations control development• Conducts calls with business function leaders on project progress and alignment needs• Identifies and develops internal and external communications for regulatory mandates

• Lead relationship manager to Large Market National agencies, Mercer Health & Benefits, Willis Towers Watson, Lockton, and L Warner• Managed onboarding of over 30 new groups running point from implementation phase to open enrollment• Responsible for over 100 groups across the country working with them and their brokers on service related issues including billing, audits, file discrepancies, claims and other ad hoc requests• Guide Account Manager on necessary tasks to ensure positive client experience• Collaborate with RVPs on sales prospects and attend finalist meetings• Run bi-weekly team meetings and provide guidance to new employees on processes and procedures

• Managed business for three financial advisors and supervised small office staff• Relationship manager to outside investment firms’ operation departments• Client service manager on all inquiries and information gathering• Developed standardized processes for client engagement and investment scorecards• Managed client database and all client correspondence• Project managed client workshops and quarterly seminars

• Project managed business initial opening and book of business transition to new broker dealer• Primary point of contact for all client service inquiries and requests• Maintained all FINRA regulatory compliance files• Executed all marketing initiatives to clients, prospects and local newspapers• Developed business operational standards and guidelines for new hires

• Project managed department initiatives and supervised department project coordinator• Supported SVP of Strategic Relationship Management department providing sales reporting deliverables on a monthly/quarterly basis to senior management and client analytics• Managed department budget of $10 million • Relationship manager to all speaker vendors, negotiated and executed contracts• Project Managed onsite/offsite department meetings, including logistics and meeting materials• Managed client on boarding RFP and RFI process for department

• Managed and developed quarterly marketing collateral for Clear Bridge portfolio team• Developed and streamlined compliance review process and maintained FINRA files• Facilitated projects for shareholder retention task force• Project managed product improvement process concerning shareholder reports, sales collateral and commentaries• Represented marketing department to portfolio team, compliance and legal on new and changing initiatives

• Project managed yearlong (2005) product platform conversion from Citigroup Asset Management to Legg Mason• Department Project Administrator, facilitated projects including defining scope, budget, resource allocation and identifying metrics to report to Senior Management• Managed over 30 broker dealer clients during on boarding process, due diligence reviews, RFPs & RFIs• Facilitated all partner firm meetings and semi-annual due diligence symposiums - including preparing presentations, coordinating meeting logistics, budget management and meeting takeaway execution• Relationship manager to outside vendors and featured industry speakers

• Managed territory with Regional Vice President, selling variable annuities• Represented firm at national conferences & managed territory road shows• Selected as key contact for top clients on service issues• Trained new hires on product, internal systems and sales process• Received Industry Dalbar Award twice for outstanding service and business acumen