Danielle Finlay Email & Phone Number

Terminal 3,4 And 5 Lhr

Delivering excellent customer service and ensuring our customers have the best and most efficient travel experience possible while at Heathrow.Assisting our passengers with check in, giving luggage advice, taking excess baggage payments and giving directions to gates and lounges.Taking initiative at any moments notice and making timely decisions with timescales in mind.Offering assistance to our Premium First, Business & Executive frequent flyer passengers. Directing and giving information on tier points, benefits, services and product details.Assisting Flight Connection passengers through the terminal. Meeting and escorting passengers with tight transfers between flights.Taking care of our Unaccompanied Minor passengers. Escorting them from the UM Lounge to departures and delivering them to their guardians on arrival.Being the sole point of contact for Turnround Managers on arriving aircraft.

Accounts Manager for a retail company.Supervising a team of 8.Inputting and processing customer orders.Achieving daily targets.Answering general stock enquries.

Working on front desk at a golf club greeting customers.Answering telephone calls from customers and suppliers.Ensuring daily targets were met.Assisting management with the daily running of the reception

Pass, Tourism And Travel Services Management

Pass, Communication And Media Studies

G.C.S.E

Pass, Secretarial Diploma