Danielle Flood Email and Phone Number

▪ Managing Business Development across multiple regions, ensuring strategic alignment with business growth trajectory▪ Tendering for new contracts, capacity planning and negotiating SLA’s to ensure maximum efficiency and ROI▪ Account management, main point of contact for Practice Managers and CCGS▪ Liaising with senior stakeholders within the business▪ Operational management of a team of 40+ field based staff members▪ Risk assessing operations and daily compliance checks▪ Spot checking clinics to ensure policies and procedures are being adhered to▪ Day to day team management duties such as recruitment of staff members, team meetings, performance management etc.▪ Ensuring correct COVID measures are in place▪ Completion of Edward Jenner NHS Leadership

▪ Furniture restoration, creation and design of bespoke pieces▪ Business development and social media marketing

▪ First point of contact for incident control within the business▪ Dealing with a wide variety of calls from retail stores, support staff and warehouse▪ Ensuring calls were logged accurately and providing the caller of the next steps if unable to resolve in the first instance▪ Coordination of incidents; liaison with internal departments, suppliers and external contractors to ensure remedial actions were in place and responsible for updating the customer remained updated

Ensuring finance and credit KPI targets were met▪ Training and development of the team▪ Day to say operational running of the store

Providing care and support in a variety of settings▪ Ensuring relevant paperwork was in place and complete▪ Reporting into the duty nurse as required

▪ Progressed from a part time position, held various roles with the company such as Training Manager▪ Responsible for managerial development of staff▪ Managing a team of 30+ staff members▪ Ensuring KPI’s were met▪ Forecasting sales against stock▪ Cash handling▪ Recruitment of new staff members▪ Ensuring brand standards were met