Job Responsibilities• Demonstrate outstanding service to providers and members to help resolve issues in a timely manner related to benefits, eligibility, and claims.• I have helped with many special projects.o Participated on a specialized team used to clear two backlogs of over 500 emails and EOP/EOBSo Assisted training classes as a Subject Matter Expert, having new hires shadow my calls and provide feedback.o Assisted Supervisor in coaching and refresher training with Advocates in the Service Department.o Assisted Offline team with emails and clerk duties when neededo Assisted Patient Services taking calls to assist with service levels.o Assisted team lead in issue call backs, CIPS and closed loop calls.o Maintained all KPI’so Systems used: Facets, CCSI, EN, IEX, RightFax, Instamed, excel, word perfect, OneNote, Microsoft Teams, Genesys, GPS, Rally, CURO, Optum Portal, Availity, NICE, UHC Portal, Ani Map, PA Grid

Job responsibilities• Provided quality service to patients by solving billing issues for unpaid claims and billing statements.• Research and review unpaid claims for insurance payor.o Complete request for reconsiderations and appeals in a timely manner.o Document in accordance with HIPPA privacy Standards.o Resolve front end claim edits to prevent claim from going out with errors.AR collection and backlogso Work with medical coders.o Resolve issues on 1500 and UB claims.o EMR Systems used: EPIC, Centriqo Assisted Patients with everyday billing issues.o Assisted Patients with payments on billing statements.o Contacted insurance companies -UHC, BCBS, AETNA, MEDICAID, HUMANA, MEDICARE, CIGNA daily to follow up on claims.o Assisted teammates with training with new EMR and insurance payor.o Assisted teammates with Registration and Scheduling questions.

Job responsibilities • Supervise all admitting and registrar functions and staff in the Walk-in clinic, CCIC clinic, Occupational Health Clinic, Impatient floor admissions, Medical Group clinic, Podiatry Clinic, Orthopedic Clinic and two offsite clinics.• Provided on-going education to admitting, scheduling and registration staff.• Collaborated and implemented best practice policies.• Conducted education classes for staff on private, commercial, Medicare and Medicaid insurances.• Assisted registrars when shorthanded or closing clinic.• Displayed positive image to staff, patients, providers, and visitors.o Approved timecards and kept track of attendance.o Responsible for co-interviewing, hiring and orientation of new personnel within the department.o Created staff work schedules for all locations.o Team of 19 employees.o Bi-weekly on callo Produced and maintain current records on employees, PTO, disciplinary actions, and any incidents within the department.o Held Weekly and monthly one on ones.o Monthly team meetings.o EMR/Systems used: EPIC, Centriq, excel, word perfect, Microsoft teams, PowerPoint

Job responsibilities • Lead Registration functions of the Medical Group, Occupational Health, Specialty, and Visiting Specialty with compassion and outstanding service.• Take calls and supports all registration positions and registers patients as needed.• Educates registration staff to maintain current knowledge of registration requirements so registration errors are reduced, and admissions are done accurately and professionally.• Prepares training material for new employees and actively participates in the training process.• Interviews patients in person or by phone to obtain all required information for hospital/clinic records and billing systems.o Assist supervisor with supervision when gone.o Assist supervisor with creation of schedules or filling in at any location when call outs happen.o On call bi-weeklyo Apart of collaboration teams that help with function of clinics.

Job responsibilities• Provided excellent service when Registering patients, and scheduling appointments.• Communicated with nurses and providers about their patients.• Answered Phone calls, verified information, and followed policies.o Collected Copayments or hospital balances

Job responsibilities:• Helped students with filling out institutional and federal loans, in contact with collection agencies, collected money for current and past loans.• Spoke with student’s parents about loans they were qualified for, worked with different departments to help students obtain loans.