Danielle Francis Email & Phone Number

We're determined to make a real difference for Australia's first peoples. That's why we're committed to offering meaningful careers to Aboriginal and Torres Strait Islander peoples through our traineeships, internships, graduate opportunities and experienced hire opportunities. Joining CommBank means joining a community where you'll be supported professionally and personally, every step of the way.We're striving to build a culturally safe environment where everyone appreciates the importance of Indigenous communities and their histories. Through our Indigenous Careers Programs, we're aiming to help build strong, independent communities while also ensuring that our business reflects the diversity of the communities we serve.

* Good understanding of AML/CTF & Sanctions all legal and regulatory requirements, AML/CTF & Sanctions landscape and internal compliance policies * Complying with the Standard Operations Procedures on a daily basis * Conducting investigations of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP)* Prompt escalation of issues / risks identified within specified SLAs* Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency* Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise* Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained

Achievements: • Community Outreach Program NT/SA APY lands trip 2022 • Q1 Award - Most Outstanding Contribution to the Community Job Description: * Subject Matter Expert and Induction Facilitator / Leader* Providing suggestions for Continuous Improvement like gathering data for the most common dialects for an interpreter service, streamlining mandatory scripting in easy English and ensuring procedures align with the Banking Code of Practice* Providing tailored banking services to Indigenous customers in remote communities * Assisting Indigenous customers with simple & complex enquires * Completed pop up banking in remote communities on the APY Lands SA* Built relationships and worked closely with community workers in the APY Lands and took on their feedback to work together to build better outcomes for Remote Indigenous customers * Liaising with stakeholders, community workers and community elders * Creating Cultural Awareness packs * Maintaining KYC and verifying documents to ensure to comply with bank procedures

Awards: • 2018 Western Sydney Service Consultant of the Year

Promotions: • Indigenous Photo Shoot to promote school based traineeships • Indigenous Video Shoot Melbourne to promote school based traineeships