With a solid background in Legal Office Management from Polytechnic University of the Philippines, my journey has led me to Genpact as a Process Associate. Here, our team excels in handling complex customer queries, guided by robust problem-solving skills and a comprehensive understanding of QuickBooks payroll systems. We prioritize delivering exceptional service, ensuring every interaction adds value and fosters trust.Previously, as a Customer Service Representative at Foundever and Bill Gosling Outsourcing, I honed my abilities to navigate CRM software efficiently and resolve customer concerns with professionalism and empathy. These experiences reflect my commitment to enhancing customer satisfaction and supporting the organizational mission through diligent service and continuous learning.