Coordinated initial training requirements and courses for newly credentialed providers. Prepared monthly availability calendars for 40 providers in 17 clinics though out Florida. Communicated effectively and professionally with medical providers and staff. Inputted daily transmittal report of patients’ future exam date and time with assigned providers. Scheduled patients’ diagnostic exams with third party facilities for each clinic. Worked independently in a wide variety of duties, including setting priorities and coordinating work. Operated computerized programs and databases to enter, modify and retrieve sensitive information and data into or from electronic medical records.

Provided administrative support for and worked collaboratively with other members of the inpatient health care team such as physicians, nurses, pharmacists, social workers, dieticians, behavioral health staff.Negotiated appointments; documented, read and interpreted the providers' plan of care.Navigated and researched questions and inquiries with minimal supervision.Possess management skills and takes initiatives to work to minimize delays in answering over 125 incoming calls per day.Acquired and maintained computer literacy and knowledge of all computer packages which are used to support patient care and required to perform duties.Responsible for reporting all accidents and notified supervisor of unsafe or unhealthy conditions in the workplace.Responsible for updating patient demographics information when he/she contacts the Call Center.Initiated appropriate procedures in emergency situations.Responsible for maintaining confidentiality of information obtained to carry out required duties.Worked independently, making decisions based on guidelines, precedents and regulations.Basic Medical Terminology

Compiled, verified, and filed medical records by performing the following duties:Responded to requests for information from files according to established policies and procedures.Operated computer to retrieve data and file signed correspondence and reports. Combined duplicate patient records submitted from patient accounts department. Answered calls from Clinical staff pertaining to medical records.Completed, mailed, faxed, and filed physician’s transcription documentation.Complied with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records.Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicited customer feedback to improve services; Responded to requests for service and assistance; Meets commitments.Maintained confidentiality; Listened to others without interrupting; Keeps emotions under control; Remained open to others' ideas and tried new things.Speaks clearly and persuasively in positive or negative situations; Listened and gets clarification; Responded well to questions.Basic Medical Terminology

My duties entail of scanning hard copy medical documentation and other information into the Computerized Patient Record System (CPRS) or other various modes of data collection devices.Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information and data into or from electronic medical records. Work independently in a wide variety of duties, including setting priorities and coordination work. Communicate effectively and professionally with employees at varying grade levels. Ability to identify customer's concerns and perform tasks to help resolve issues accurately, timely, and follow-up as necessary to ensure a satisfactory resolution.Basic Medical Terminology.

As a NCOIC for the Air Force Technical Applications Center (AFTAC), I was selected to lead as the Configuration Manager for the Logistics Support Directorate. Develop and mentor a group of ten military and civilian staff members. Provide input to the rating official.Manage the administrative processes, secretarial and organizational needs for the largest Directorate at AFTAC. This work includes scheduling and coordinating meetings, appointments, special events, team, group, directorate and organizational activities for the department and division.“No job too big or too small” is my operation tag line. Provide administrative, secretarial support and clerical excellence for a diverse group of departments and divisions of highly skilled professional in Science, Technology, Engineering and Math (STEM). Ensure phones are answered within three rings, assist visitors and resolve a wide-range of administrative and clerical issues and inquiries.Following Air Force and AFTAC specific records management processes, ensured paper and online records were accurately documented and filed. Ensured historical Protected Personally Identifiable Information (PII) and ensured proper classification of documentation for secured information. Following DOD CLASSIFIED GUIDANCE FOR INFORMATION PROTECTION.

As a NCOIC for the Air Force Technical Application Center (AFTAC), I was selected to lead as the Section Chief, Service Desk for the Logistic Support Directorate. Developed and mentored a group of 16 military, civilian, and contractor staff members. Managed Tier 1 customers support for 1,000 customers; resolved 3,500 trouble tickets annually.Created guidance and standard operating procedures for key functions within division. Rigorously tracked 104 taskers for department action items received and 76 civilian staff member appraisals.Coordinated with various staff for operational support activities of the unit; served as a liaison between departments and operating units; and resolved day to day administrative and operational problems. Assessed branch/directorate training needs based on Air Force requirements and organizational needs. Ensured training scheduled, tracked. Reported monthly on compliance to senior leadership.

As a NCOIC for the Multi National Security Transition Command-Iraq (MNSTC-I), I was selected to lead as the Executive Administrative Assistant and Protocol Specialist for the 3-star Commanding General, 2-star General, Chief of Staff, and Command Sergeant Major. Managed multiple projects and four managers’ calendars. Ensured schedules were updated based on team, group, directorate, organization and Joint Staff events, requirements, and mission essential needs. Resolved calendar conflicts quickly for ease in planning and scheduling. Validated information online.Executed over 40 Congressional and Staff delegation, and Ambassadorial visits sponsored by the Commanding General. Arranged and coordinated travel plans and various administrative support activities for the Command.

As a NCOIC for the 17th Training Squadron, Detachment 1, I was selected to lead as the Executive Administrative Assistant and Client Support Administrator for the unit. Provided direct information management support to 200 students and 30 military staff members. Initiated all new network accounts and managed existing network accounts for all staff assigned. Conducted Information Assurance training and coordinated account, phone PINS process for all students and staff members.Accountable for $200K in system hardware and software within the squadron; ensured all system configurations were within Army standards, properly labeled and inventoried.Created electronic files plan. Managed data and file storage for 18 programs. Received overall “Outstanding” rating by the inspection team. Squadron Government Purchase Card program monitor. Gathered all expenses, payroll data and forecast needs for the next fiscal year. Compiled into budget model, reviewed with technical staff and leadership for accuracy and submitted final report.