Danielle Galardi Email and Phone Number
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Knowledgeable and dedicated customer service representative for 30 plus years. Experience in account management and resolving complex customer inquiries. Solid team player with positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Maclean Power Systems
View- Website:
- macleanpower.com
- Employees:
- 517
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Customer Service RepresentativeMaclean Power Systems Jun 2021 - PresentWood Dale, Illinois, United States
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Inside Sales RepresentativeAerotek Oct 2020 - Mar 2021Wheeling, Illinois, United StatesTemp Position, Inside Sales position. Processing orders, checking order status lead times, Providing tracking information on shipments. Issuing credits and return authorizations. Reading drawings to determine what customer needs, and quoting lead time and pricing for made to order items. -
Customer Care RepresentativeAcuity Brands Nov 2015 - Apr 2020Des Plaines, IlAcuity bought out Juno. Kept title of Project Manager for 1 year then due to company title alignment changed title to customer care• In addition to Commercial Project Manager duties. Working directly with the agents from office or remotely.• Working Excel reports and Managing work-queue to clear any holds on orders and resolving any order entry issues.• Advising agent of any changes or alternatives to be made to expedite the processing of their orders.• Strong attention to detail and a demonstrated ability to follow-through on complex multi-step tasks• Processing of returns and submitting credit requests• Manage and resolve daily customer inquiries via phone and email, consistently exceeding targets• Attentive to detail, have excellent follow through and good time management skills to see a task or project through to completion -
Commercial Project ManagerJuno Lighting Group Jun 2012 - Nov 2015Des Plaines, Illinois, United States• Provides exceptional professional customer service to clients via phone and email• Handled larger project orders and coordinated shipments based on the job requirements. • Ensured products are grouped to ship according to job requirements• Ensure all product is shipped on time and advising agent of any changes.• Strong organizational, analytical skills and strong attention to detail -
Customer AdvocateJuno Lighting Group Apr 2004 - Jun 2012Des Plaines, Il• Confer with distributors or agents to provide information about their order status.• Data Entry orders for processing and order management.• Check to ensure that appropriate changes were made to resolve customer problems. • Obtain details of complaints including creating of returns for product. • Refer unresolved customer grievances to designated departments for further investigation• working in a team environment.• Experience with: Customer service and support software, Data entry software,
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T&P Sales SupportYkk (Usa) Inc. Feb 2000 - Dec 2003Northbrook, IlLiaison between customer support and sales team. Using excel charts for month end sales data. Running sales reports on SFA. Follow up on trade show leads, sending samples and price quotes out to potential clients. Processing of all outside contractor orders. -
Senior Customer Service RepresentativeYkk (Usa) Inc. Jun 1996 - Feb 2000Northbrook, IlFile all customer claims, quality assurance, crediting customer. Collaborated with management to effectively train and mentor junior staff and prepare them for their expected roles and duties.Collaborated on developing & maintaining procedure manual. Proofing all order entry and overseeing all customer accounts.
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Customer Service RepresentativeYkk (Usa) Inc. Oct 1990 - Jun 1996Northbrook, IlResponsible for ongoing customer account activity. Maintained customer files including confirming shipment and delivery. Advised product nomenclature, recommendation and availability of appropriate products. Generate and produce weekly delivery statistics.
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Operations CoordinatorYkk (Usa) Inc. Mar 1989 - Oct 1990Northbrook, IlIn charge of ordering all inventory for Midwest distribution center. Running reports for current inventory levels in stock, and in transit. Review new incoming orders to adjust levels.
Danielle Galardi Skills
Danielle Galardi Education Details
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William Howard Taft High SchoolGeneral
Frequently Asked Questions about Danielle Galardi
What company does Danielle Galardi work for?
Danielle Galardi works for Maclean Power Systems
What is Danielle Galardi's role at the current company?
Danielle Galardi's current role is Customer Care Representative.
What is Danielle Galardi's email address?
Danielle Galardi's email address is dg****@****oup.com
What is Danielle Galardi's direct phone number?
Danielle Galardi's direct phone number is +184782*****
What schools did Danielle Galardi attend?
Danielle Galardi attended William Howard Taft High School.
What skills is Danielle Galardi known for?
Danielle Galardi has skills like Cross Functional Team Leadership, Sales Operations, Customer Service, Engineering, Inventory Management, Account Management, Product Management, Microsoft Office, Management, Process Improvement.
Who are Danielle Galardi's colleagues?
Danielle Galardi's colleagues are Cindy Williams, Titus Adams, Juliao H., Justin White, Shae Lawley, Linda Lazzara, Victoria Bazzucco.
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