Danielle Gardner Email & Phone Number

Cleveland, Ohio, United States

• Consistently meet company objectives for both PAP order creation and customer scheduling with minimal errors.• Work closely with New York territory managers to ensure timely order completion from receipt to scheduling; helping to improve relationships with referrals thereby growing the market and repeatedly breaking sales records.• Track record of effectively de-escalating customer complaints and problems within company guidelines and to customer satisfaction, eliminating the need to escalate issues to management.• Work seamlessly with managers and members of other teams and departments to solve complex customer issues when immediate attention is required. • Worked with the Sleep Intake Manager to help define the tasks and functions of the new supervisor position within the Sleep Intake Department.

Parma, Ohio

Broadview Heights, Ohio

Served as a key member of the healthcare team for a busy family medical practice. Assisted four MDs as well as the practice manager in ensuring optimal patient care and smooth daily functioning of the office. Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and patient account collections) that allowed doctors and staff to focus on the health concerns of the patients. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in administering injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, urinalysis and spirometries). Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Reacted calmly and effectively in heightened situations, and added the personal, caring touch that immediately put patients at ease.

Strongsville, Ohio

Completed 180 hours of Externship in busy Urgent Care setting. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, and urinalysis).

Middleburg Heights, Ohio

My responsibilities included movement of large freight to and from international ports to the customers facilities in the United States. Tracking the shipments at both ends of movement using various internet sites and communication with customers, government agencies, and other offices both in the United States and at foreign points of origin. Also responsible for the collection of all necessary documentation to clear the inbound shipment through US or foreign customs.

Medical Assistant Certification, Medical/Clinical Assistant, 4.0

Graduated with Honors from the Medical Assisting program. Served as a volunteer with Med Wish International and the Cleveland Sight Center.

Associate Of Science (As), Clinical Massotherapy, 3.8