• Manage, oversee, and process end-to-end payroll operations for 16,000 employees across US and Canada under multiple entities on a weekly and bi-weekly basis. • Handle all Federal, State and Local tax related matters, maintaining compliance and regulations • Lead/Develop internal roadmap for constant process improvement• Resolved 300+ monthly pay-related inquiries via Service Now, with 1-day turnaround.• Complete quarterly and year end processing for Federal, State, and local compliance• Process and reconcile monthly RSU vesting’s.• Provide training, support, and best practice strategies with team members• Collaborate with HRIS, Finance, Legal, Talent Management on all payroll related matters and issues for quick and accurate resolution/process streamline• Maintain up to date payroll and tax data for employees via Workday and OSV

Supported 1000+ virtual employees in HR functions, covering benefit administration, legal compliance, employee relations, and onboarding. Managed unemployment claims, representing company in hearings. Processed change of status requests in Workday, including location, organization, and manager changes. Responded to all employment verification requests promptly.• Streamlined companywide unemployment claim responses through SIDES E-Response, facilitating efficient communication with state representatives.• Issued monthly FMLA or ADA correspondence to 20-30 qualifying employees.• Investigated and addressed internal and open-door employee complaints.

Managed end-to-end HRIS data for 5,000+ employees. Played key role in successfully implementing and administering programs, including unemployment claims, employment offer interpretation, and legal compliance for multi-state engineering and automotive company. Managed hiring documents, including E-Verify, MVR/background checks, and I-9 documentation for new staff members. Utilized Picture Perfect and Symmetry to create employee badges.• Reduced data entry errors by 76% through meticulous attention to detail.• Oversaw 401k elections and benefit plans for newly eligible and existing staff.• Processed required FMLA documentation for average of 40 qualifying staff monthly