Organized and scheduled appointments for 6+ beauty clinicians to maximize productivity. Managed POS system for sale of retail items and salon services to ensure inventory accuracy. Maintains safe and clean work environment while complying with procedures, rules, and regulations of salon.Attracted potential customers by answering product and service questions, suggesting information about additional products and services.

Supervised guest relations, guest services and VIP departmentsServed as a team leaderPlanned and executed incentive plans for employeesCollaborated daily with IT personnelResponsible for daily data reports and a cash vaultTraining 50+ staff on POS and guest relations best practices to verify duties could be performed to the best of their abilities Followed procedures for money management and deposit including counting and recording all cash from teller’s drawers from daily salesFacilitated solutions when presented with guest relations issues to promote guest satisfactionManaged guest inquiries, requests, complaints, and incidences to ensure guest retention