Danielle Gouger Email & Phone Number

Denver, Co, Us

Cherry Creek Mall

Store manager of a 4 million dollar store. Oversees all store operations including scheduling, recruiting, conference calls with District Manager, and customer experience/satisfaction in-store. Responsible for creating business goals to achieve quarterly/annually, and hold a team of 4 managers and 40 associates to meet those expectations. Constantly in email and phone communication with higher level management to report on store success and visited often by home office brand presidents/merchants due to having a high-grossing store location. Continually builds up a strong team by problem-solving associate conflict and creating goal charts to ensure that our sales projections are met.

Broomfield, Colorado

- Maintains a fun, friendly environment - Writes weekly schedule to ensure store is properly staffed- Orders supplies weekly - Interviews and hires fun friends associates that will help drive sales - Balance registers daily- Solve customers complaints in a professional manner- Problem Solve with tech support when computers or scanners stop working- Attend weekly conference calls with our district manager to address business, hours, and weekly projects- Boosts customer engagement to better our conversion rate and meet quarterly goals.- Train associates to broaden their knowledge with our products

-Task associates out to maintain productivity - Set standards for better business, sales, and overall customer experience- Weekly conference calls wit DM to address business, hours, and productivity- Answers the phone and addresses customer or associate issues in a professional manner-Helps to write schedule and edit any scheduling mistakes or conflicts-Strives for outstanding customer service and consistently helps to receive a perfect score on secret shop scores and DM audits-Helps to receive and process shipment while also maintaining a clean and orderly stockroom-Recruits strong candidates weekly to help build our team and company

-Consistent top seller -Obtained extensive knowledge in hair and skin care- Provided outstanding customer service- Proficent cashier that finished transactions in a timely professional manner-Maintained a clean, organized salesfloor -Helped unload shipment and price items if short staffed

My duties included maintaining the greenhouse, watering flowers, having basic plant knowledge, registers, producing spreadsheets that tracked annual sales, creating and laminating signs, and giving excellent customer service. I obtained skills in floral arrangements and Christmas wreath designs.