• Manage and develop targeted WHS risk reduction strategies and programs using scientific evidence- based approaches, consulting with relevant experts such as safety, human factors, Qantas Medical, Learning and Development and Change Management• Develop and lead safety policies, standards and systems at a group level including integration with key group systems and processes• Provide expert analysis and advice on safety trends and issues and recommend strategies for addressing these which are reflective of contemporary safety practise and which are considerate of implementation requirements across the organisation• Develop and manage relevant projects and initiatives which involve major areas or the business and or particular critical areas. Projects/assignments may include promotions, implementations, research, forums and/or training exercises, to deliver against broader health, safety and environment objectives on time and to budget• Contribute to report and presentation preparation to meet all regulatory and framework requirements, facilitate comprehensive information management and support data-driven decision making. Contribute to a variety of Governance forums and documents including the preparation of Board level documents.• Provide specialist, expert advice and commentary to support reports for line managers or business units to assist them in measuring key performance metrics and enabling line management to make effective decisions. Advocate area of business with relevant internal and external stakeholders to enhance strategic relationships and build awareness• Advocate area of business with relevant internal and external stakeholders to enhance strategic relationships and build awareness• Provide coaching and mentoring to the team to ensure their growth, development and performance• Contribute to the development and delivery of promotional initiatives and events such as the annual Group Safety Conference and Safety Week activities

• Manage Group driven safety and operational change to ensure QALSMS compliance• Lead and Manage Cabin Crew operational safety projects• Manage corporate and divisional / departmental service standards• Ensure compliance with WHS and Operational Safety Regulations (CASA, IATA)• Facilitate and participate in BU and Group risk assessments • Liaise with, and provide expert advice to, partner areas and stakeholder groups, including Engineering, Flight Operations, Airports, Learning and Development, Inflight Service, Catering, SSD - Audit and Investigations,• Member of the Cabin Acceptance Team, a Cabin Operations aircraft audit program• Assess risks to the Cabin Crew BU through Daily Operational Risk Assessment processes • Drive continuous improvement through ongoing review of cabin safety procedures, making recommendations for improvement as applicable• Develop and design policy and training changes• Identify trends and action solutions for issues reported as cabin safety incidents and safety hazards, strong analytical and conceptual thinking skills• Strong collaboration, presentation and communication skills, including the ability to present information in a clear, logical manner to facilitate decision making • Excellent time management skills and ability to prioritise• Strong IT proficiency including Intelex, Teams, OneNote, Excel, Word and PowerPoint• Strong positive stakeholder management with an adaptable communication style

• Manage airport related design, including the strategy, development, implementation and procurement of Airport Customer Service Products, ensuring all products meet Australian standards• Manage the Airport Customer Service Products portfolio to ensure the successful delivery of the end to end customer experience and business outcomes.• Manage the Payment Card Industry Data Security Standard (PCI DSS) for Qantas Airports, including policy development, training, and audit preparation• Stakeholder management, including liaison with WHS committees and ASU• Manage complete Supply Chain process for airport products• Ensure new products are practical, safe and financially sound; risk assessing when required• Participate in Business strategy development and improvement programs to support and improve Airport operations and productivity. Highlight areas for improved efficiency and working with procurement to resolve or improve• Ensure staff compliance with QALSMS and other Group policies • Maintain governance through clear documentation, outlining due diligence, and completing adequate testing • Provide general support to IT, Airports and other business areas regarding Kiosk function and system behavior, including impact analysis where required• Manage Kiosk minor change enhancements including Procedures & Compliance, Training documentation and Communications.• Coordinate the design and delivery of new Airport Product Signage and amendments to existing, ensuring Brand Standards are maintained.

INFLIGHT Service Design• Manage change for Customer Experience Inflight Product and Service• Create a dynamic, premium and innovative ‘end to end’ customer experience • Source and develop products for use inflight• Deliver Cabin Crew training and inflight support to implement change• Conduct trials and workshops to comply with safety and financial requirements, risk assessing where required• Business representative on both Cabin Crew WHS Committee and Domestic Procedural Committee• Monitor and assess customer and Cabin Crew feedback, and manage accordingly• Manage stakeholder engagement to ensure seamless service delivery• Effectively manage consultation with the FAAA and WHS committee to enact change• Define service standards and procedures as aligned with Qantas Product and Service specifications PRODUCT Design• Source and develop inflight products of superior quality, that are sustainable and financially competitive • Manage Supply Chain, Procurement, and Suppliers to ensure a smooth introduction and implementation of product into the network including inflight service, catering and aircraft products• Research, source, write business cases and manage budgets to procure new product and secure suppliers• Facilitate collaboration on product development between Qantas and external suppliers• Uphold QALSMS governance through clear documentation, outlining due diligence, testing and risk assessment• Analyse feedback and test data to deliver a Product Design recommendation to stakeholders• Maintain 800+ products and ensure effective ongoing stakeholder engagement• Present new products to Service Delivery Teams and consult with the FAAA and WHS committees

• Deliver training in accordance with Qantas Group Corporate and operational standards• Conduct Training Needs Analysis to achieve business goals and objectives• Facilitate Qantas Service Standards to initial and existing Cabin Crew• Provide feedback, coaching and development opportunities • Maximise Cabin Crew performance through effective leadership and communication providing performance discussions where required• Maintain training records, documentation and assessment results• Contribute to continuous improvement processes through feedback and review, to enhance the performance of the Learning and Development department