Danielle Grainger Email & Phone Number

Northallerton, England, United Kingdom

Northallerton, England, United Kingdom

Key Responsibilities:Support with emails by overseeing all mailboxes, ensure that any urgent matters are resolvedLead on the upskilling of team members by facilitating training to promote standardisationRegularly analyse workload and team productivity to plan engineer reactive jobs, continuously monitor all work completedEmploy strong communication skills to establish relationships with internal and external stakeholders, including managers and customersMap new engineers to locations for safety testsCollate, analyse and interpret data to produce a variety of reportsRegular communication with different sites to collate equipmentPlay a key role in numerous meetings, support with high level decision making by providing real-time updates and progress reports Due to commitment and achievements exhibited in the role regularly called upon to provide cover for the manager

North Yorkshire, England, United Kingdom

Northallerton, England, United Kingdom

Northallerton, England, United Kingdom

Key Responsibilities:Accountable for the training and direct management of five Administrative Officers, maximised productivity through ongoing performance monitoring and reviewExecuted HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivityResolved escalated issues, provided feedback to external agencies and Senior Management to achieve set targets, whilst promoting a culture of high-performance to deliver a best-in class proposition for customer serviceDelivered significant time reductions by providing expert support and multiple service improvements to reduce referrals and queries within the Team from 500+ to below 100, achieved recognition and received a special recognition awardDrove customer service by forming multiple partnerships between directorates to enhance the overall feedback given on weekly calls with Senior ManagementPromoted succession planning, staff motivation and retention by leading on the implementation of numerous initiatives, including the relocation of one team member who had impaired hearing to allow him to feel both better equipped to achieve a higher level of team involvement, and job satisfaction.Key Achievements:Special Recognition Award received for contribution towards the 2013 agency payment targets by managing a team who significantly reduced the number of Referrals from 500 to 73Special Recognition Award received for excelling in the knowledge transfer of skills between departments in the agency

Northallerton, England, United Kingdom

Key Responsibilities:Initially employed with the company as an Administrator Assistant tasked with the validation Slaughter premium claims, due to commitment and achievements, secured a promotion to Administrator Officer Played a key role in the development of a new scheme to monitoring and assessing thousands of claims within extremely strict deadlinesKey Achievements:Received a Special Recognition Award for organising and providing excellent customer service in the RPA Northallerton face-to-face customer drop in centre

Diploma Of Education, Pre-Nursing Studies

Gnvq, Health & Social Care

Gcse'S, 9 Gcse'S Including Maths, English & Science Above Pass Rate