- I was responsible for auditing and documenting company wide processes in order to ensure compliance with GDPR- I worked closely with the Chief Operations Officer, Data Protection Officer and IT Director to help implement technical requirements - My duties involved identifying risks of non-compliance versus business impact, liaising with senior management and directors- I have experience writing privacy policies in line with GDPR, drawing up controller-processor agreements and data protection addendums, creating data workflows, completing legitimate impact assessments and information security questionnaires, responding to customer queries and requests.

In June 2016 I was promoted to Data Manager and responsible for a team of 5. Key responsibilities and duties included;- Negotiating deadlines with senior staff- Recruitment- Disciplinary procedures- Performance & development reviews- CRM integration from an in-house database to MS Dynamics- Completed management training- Escalated customer complaints- Direct support to the Operations Director and Chief Operations Officer- Head meetings with senior staff throughout the company- Training team members and creating probation plans- Collating monthly KPIs and statistics for internal reporting- Task management and approval- Database management & primary decision maker on all data matters- Contribute to new policies- Central point of contact for all business unit data support- Ensure compliance with data protection laws- MS Dynamics training

I was initially appointed to lead 2 administrators, which rapidly increased to 4. Key tasks & skills included;Training data administratorsBuilding targeted sales and marketing listsWriting basic SQLScheduling tasks for the Data teamCollating statistics and analysis for company-wide business units & external stakeholdersIntermediate - advanced Excel skillsAiding Data Manager with recruitmentData admin tasks, including basic auditing & cleansingResearching & identifying key leads for sales & marketingSubscription and client managementInbox management & customer service

I was initially employed as a ‘Complaints Handler’ working closely with clients, the FSCS, Deloitte, the Financial Ombudsman Service (FOS), and many banks. I monitored the progression of a complaint from registration to resolution and ensured deadlines were met by both Renaissance and the lender so that FCA rulings were not breached at any point. Other duties included working alongside other teams, completing reports to ensure all complaints were being handled in the correct manner, monitoring task lists to manage backlogs, answering queries and difficult complaints from clients, lenders, and the FOS, and responding to both lender and FOS rejections. I also worked within the ‘Wins’ team checking offers of compensation, raising invoices and chasing payment of outstanding invoices.In 2010 I was promoted to ‘Controls Team Co-ordinator’. My role included managing the team when my manager was absent, dealing with team absences, carrying out disciplinary action and managing team members dealing with non-work related stress. I was solely responsible for prioritising not only my own workload but that of the team as a whole and was the first point of call for any queries from team members. I regularly had to use analytical and problem solving skills in order to make judgement calls on cases, and demonstrated leadership, communication and time management skills to conduct training sessions for existing employees and when training any temporary staff within the team. I also was solely responsible for reviewing cases for possible legal action against the lender, discussing options with clients and liaising with solicitors.

My responsibilities included helping children improve their Maths & English skills whilst working closely with the national curriculum. I worked with children with a variety of capabilities from gifted to underachievers; I also tutored children with learning difficulties and disabilities such as Aspergers, Dyslexia, mild Autism and ADHD.