Danielle Green Email & Phone Number

With a progression from Train Dispatcher to Shift Station Manager at Network Rail, and now a Customer Experience Manager at West Midlands Trains, my journey in the railway industry has been marked by dedication to service excellence and team leadership. The skills honed during my tenure at Network Rail, particularly in coordinating large-scale events such as the Commonwealth Games, have been instrumental in elevating customer experiences on the Snow Hill Lines.Charity work and team building are at the core of my professional ethos, reflecting a commitment to both community engagement and a positive work culture. At West Midlands Trains, our team strives to deliver exceptional service, leveraging my expertise in data entry and process improvement certified by a Lean Six Sigma Yellow Belt to enhance operational efficiency and customer satisfaction.