Danielle Guedea Email & Phone Number

United States

Austin, Texas, United States

Earned a degree in computer science while working full time

Amsterdam, North Holland, Netherlands

eBay Classifieds Group has merged with Adevinta as of 25th June. Adevinta is an international family of local digital brands. We are a marketplace specialist and help local marketplaces around the world thrive through global connections and networks of knowledge.

Amsterdam Area, Netherlands

-Project managed the end to end strategy and implementation for designing, optimizing, developing, launching and outsourcing of a new tool for over 1,200 unique workflows. -Managed the optimization, development, and launch of our current ID review workflows. This allowed us to reduce engineering overhead needed to quickly add additional ID review processes.

Austin, Texas Area

-Developed protocol and created tooling that allowed us to efficiently and accurately action on account identity policies on the platform. Scaled this to 40+ languages globally.

• Worked directly with clients solving product software issues. Problems were resolved by working asa liaison between the client, technical staff and client relationship managers.
• Earned consistent positive client feedback for exemplary product support, which led to companywide recognition, including a Morningstar Outstanding Performance Award in January 2014.
• Improved efficiency of our client support desk by streamlining support Salesforce pages, creatingcustom email templates, and enhancing our internal research tools.

• Built personal rapports with clients by creating trusting and loyal relationships, providing a timelyresponse to their questions, and tailoring support to meet their unique needs.
• Working with clients, technical specialists, and client support managers, resolved approximately 25unique client issues a week; totally over 1,200 cases a year.

Obtained and analyzed US market research of the spirits industry which led to the development of a plus 32 year old, women's, low-calorie niche. A comprehensive marketing plan was developed to exploit the void in this market Created a five year financial forecast used in the business plan presentation to venture capitalists Working with a CPA, developed.

Provided marketing advice to SMBs for social media, blogs, Google AdWords, and web media Responded to requests for proposals to improve client's web pages, defining improvements such as navigability, site aesthetics, and addition of site blog utilizing content go-by's Increased search engine optimization for the new website through the use of meta tags and.

Bachelor'S Degree, Computer Science

Bba, Marketing