Danielle Guignet Email & Phone Number

“Shaping the policy and advocacy work for all vulnerable health communities in South Africa”

Cape Town Area, South Africa

• Team Management: Leading and managing the Internal Accounts Department team.• Financial Reconciliation: Handling reconciliation of external contractor and bookkeeper invoices, as well as supplier payments.• Process Improvement: Developing and implementing department procedures to enhance efficiency.• Invoicing: Managing weekly/monthly client invoicing and debtors/creditors account reconciliation.• Client Relations: Addressing client account queries, contacting clients for payments, and managing communications via statements, invoices, and SMS.• Tax Compliance: Assisting with VAT/PAYE submissions to SARS for company books.• Debt Reduction: Actively reducing the debtor's book through client communication via calls and emails.• Credit Management: Managing the ITC listing of clients.• Cash Flow Management: Assisting with the overall management of the company's cash flow.• Software Proficiency: Daily use of CaseWare, Time & Billing, and QuickBooks.

Claremont

• Debtors and Invoicing: Managed invoicing for Hosted Exchange and CSP Office 365, including debt collection and QuickBooks processing.• Supplier Relations: Handled supplier payments, processed supplier invoices on QuickBooks, and managed both existing and new supplier agreements.• Financial Management: Administered rebates for Office 365 and Hosted Exchange to resellers, prepared SPLA and Citrix reports, and oversaw petty cash, staff claims, and bank statement capture.• Month-End Duties: Conducted month-end reconciliation and addressed client queries related to billing, Hosted Exchange, and Office 365.• CRM and Helpdesk: Utilized CRM tools to manage the helpdesk, ensuring no late or unlogged calls.• Payroll Processing: Processed payroll, including leave, sick leave, and annual leave.• Client Relations: Conducted reseller visits and training, including service reviews with all clients, and provided updates on packages and training in various areas.• Subscription Management: Managed client subscriptions and licenses for Office 365.• Mimecast Management: Oversaw Mimecast operations, including new HEX Connects, cancellations, ingestion/exgestions, addendums/changes, true-ups, and partner changes to ensure accurate invoices.

Hout Bay

• Debtor and Supplier Management: Successfully managed debtors and suppliers, including procurement.• Financial Operations: Handled client invoicing, maintained financial records using Pastel accounting software, and managed petty cash.• Project Management: Led and oversaw various projects, ensuring their successful completion.• Training and Materials: Managed training schedules, prepared training materials, and collaborated with graphic designers and printers.• IT Management: Assumed responsibility for IT management and provided recommendations for improvements.• Tool Development: Designed and managed the creation of a new assessment-based tool, mPower.• Office Administration: Maintained a well-organized office, including reception and administrative duties.

Claremont Cape Town

• Charity Founder: Founded Hudson Bear, a charity aimed at raising support for children dealing with hospitalization.• PINSA Committee Member: Volunteered with the PINSA committee to assist other families in advocating for Primary Immune Deficiency.• International Representation: Represented PiNSA (Primary Immune Network of South Africa) South Africa at the ESID (European Society for Immunodeficiencies) conference in Prague.• Entrepreneurship: Started a business focused on selling musical instruments to schools.• Part-Time Office Assistant: Assisted working moms with office administration tasks, including filing, minute taking, and setting up home office equipment.

Wynberg

5 days a week for 3 hours3 month contract• Administration: Managed various administrative tasks during a 3-month contract, including office maintenance, staff welfare, filing, and procurement.• Financial Operations: Handled accounts, including debtors and creditors, as well as invoicing.

Cape Town Area, South Africa

• Sales & Procurement, stock management & forecasting: Managed customer interactions, stock management, and forecasting for projects. Interacted with suppliers in South Africa and the USA.• Financial Operations: Handled invoicing and quotation processes.

Cape Town Area, South Africa

• Key Account Manager: Managed enterprise resellers generating millions in monthly revenue.• Sales & Marketing: Successfully promoted a full range of products, including servers, notebooks, desktops, and peripherals (branded products only).• Team Collaboration: Thrived in a team-oriented environment, collaborating closely with colleagues to achieve sales goals.• Customer Engagement: Conducted daily visits to resellers and maintained direct access to their sales teams.• Inventory Management: Oversaw stock forecasting and order management.• Product Expertise: Demonstrated in-depth product knowledge to effectively assist clients.

Cape Town Area, South Africa

• Brand Ambassador - Lenovo: Represented the Lenovo brand and its products in the Western Cape and coastal regions.• Customer Engagement: Created customer loyalty and maintained high levels of customer satisfaction.• Client Relationship Management: Managed interactions with current and potential clients, including resellers, end-users, and distributors.• Continuous Development: Kept pace with evolving business requirements at Lenovo South Africa through ongoing skills and competency development.• Sales and Product Training: Conducted sales and product training to enhance product knowledge and sales capabilities.• Brand Building: Collaborated with distributors and resellers on sales floor days to cultivate a positive Lenovo brand image.

Cape Town Area, South Africa

• Key Account Manager: Managed a portfolio of 35 customers.• Order Management: Oversaw efficient order processing and delivery.• Product Expertise: Demonstrated in-depth knowledge of products and services.• Sales Strategy: Developed and executed monthly and quarterly sales strategies to drive revenue growth.• Stock Forecasting: Managed stock forecasting to ensure product availability.• Reporting: Presented quarterly sales reports to the management team.• Customer Communication: Leveraged effective communication skills to engage with customers

Cape Town, Western Cape, South Africa

• Stock Control and Management: Successfully managed stock control and oversaw day-to-day stock operations.• Inventory Audits: Conducted regular stock takes and year-end inventory audits.• Discrepancy Resolution: Investigated and resolved stock discrepancies to ensure accurate inventory records.

Cape Town Area, South Africa

• Stock Control and Management: Proficiently managed commodities, hardware, and stationery inventory, including ordering, receiving, price changes, damaged product handling, and returns.• Team Leadership: Supervised a team consisting of two pickers, a buyer, and drivers, ensuring smooth operations.• Inventory Audits: Conducted stock takes and year-end inventory audits to maintain accurate stock records.• Discrepancy Resolution: Investigated and resolved stock discrepancies and effectively handled stock loss situations.• Customer and Supplier Relations: Addressed customer, debtor, and creditor queries and managed supplier queries, credits, returns, and back orders.• Problem Solving: Demonstrated strong problem-solving skills to handle various circumstances.

Cape Town Area, South Africa

• Client Repair Management: Efficiently handled the booking of all client repairs and maintained regular communication with clients regarding repair status updates.• Financial Operations: Managed the invoicing of all workshop repairs and provided quotes for hardware upgrades.• Inventory Management: Oversaw the ordering and control of spare parts for the workshop.• Customer Relations: Addressed client queries, complaints, and provided excellent customer service.

Cape Town, Western Cape, South Africa

• Customer Service and Client Liaison: Addressed customer complaints and maintained positive client relationships by providing regular updates on repairs.• Financial Operations: Managed invoicing, quotations, and maintained accurate sales documentation and log sheets.• Inventory Management: Oversaw stock control and management.• Help Desk Support: Provided assistance through the help desk to address client inquiries and issues.• Key Account Management: Successfully managed key accounts.• Sales and Marketing: Promoted and sold Laptop Technologies products and services.• Product Demonstrations: Conducted demonstrations of the complete range of notebooks to resellers.• Database Management: Maintained a customer database using Maximiser.• Trade Shows and Stock Takes: Assisted in trade shows and participated in stock takes.• Credit Checks: Conducted ITC/K1 credit checks on new clients.

Gauteng, South Africa

• Client Relations: Actively liaised with clients to maintain positive relationships and address their queries.• Credit Rating: Conducted credit rating assessments on clients to evaluate creditworthiness.• Credit Account Management: Handled applications for credit and cheque accounts, ensuring accurate processing and compliance.• Credit Control: Managed credit control procedures to monitor and maintain financial stability.

Diploma In Computer Aided Draughting -1993, Mechanical, Structural, Civil, Electrical, Piping

National Senior Certificate, Matric