Danielle Gustafson work email
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Danielle Gustafson personal email
Danielle Gustafson is a Sr. Director, Global Customer Success & Services at Liveclicker (CM Group). Colleagues describe her as "Danielle is a joy to work with. I had the pleasure of first working with and then managing her in different roles. I always appreciated her attention to detail and customer first approach. She brings a natural leadership and tenacity to any challenge in front of her. Danielle fosters positive stakeholder relationships that enable her to influence outcomes for her team and her customers. Any organization would benefit from her customer focus, team leadership and organizational skills." and "Professional, analytical, impressionable and reliable - these are the words that I would use to describe Danielle Gustafson. While working with her across a diverse and sometimes challenging client base at Liveclicker, she always delivered and drove positive impact, It was an absolute pleasure working with Danielle."
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Sr. Director, Global Customer Success & ServicesLiveclicker Aug 2020 - Nov 2022• Maintaining all responsibilities as previous role as Director, expanded to global level • Leading process improvements and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Increased and maintaining NPS score of 65+.• Focus on improving customer experiences to increase renewal rates, reduce churn, and enhance support services.• Prioritize and allocate resources to meet business targets.• Oversee custom projects and implementation to ensure timely and successful delivery. -
Director, Account Development UsLiveclicker Jul 2019 - Aug 2020Greater Denver Area• Led US remote-based Customer Success Management teamfocused on email strategy, renewals, and growth.• Maintained 58+ NPS Score.• Made recommendations for changes in funding process andpolicies based on data and judgment.• Leveraged marketplace trends to create solutions and refinebusiness strategies.
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Senior Account Development ManagerLiveclicker Jul 2018 - Jul 2019Greater Denver Area• Serviced existing enterprise customer accounts and foundopportunities for growth within sales territory.• Developed account planning strategies and sales opportunitiesfor accounts with growth potential.• Maintained average of 95% gross retention YOY.• Managed small team while maintaining full book of business($3M+).
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Account Development ManagerLiveclicker Jun 2016 - Jul 2018Greater Denver Area• Understood and anticipated customer needs to develop targetedcampaigns.• Secured long-term accounts by recommending testing strategiesto ensure value and higher conversion rates.• Developed insights on marketing campaigns to assessperformance against goals.• Held largest book of business across CSM team ($3M+).• Maintained goal of 95%+ average gross retention.
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Account ManagerYesmail Jun 2015 - Jun 2016Greater Denver Area• Served as primary point of contact for enterprise digitalmarketing clients.• Effectively communicated value propositions to existingcustomers.• Monitored client preferences while identifying and evaluatingadditional business opportunities with current clients todetermine focus of growth and sales efforts.• Managed data requirements and timelines for email campaigns.• Forecasted and tracked sales revenues and activities. -
Senior Client Services AnalystInfogroup Jan 2014 - Jun 2015Greater Denver Area• Supervised team to direct and advance productivity andworkflow.• Ensured quality, timely delivery, and research throughindependent work.• Given autonomy to manage multiple projects simultaneously.• Liaised between clients and support team to quickly resolveissues. -
Client Services AnalystInfogroup May 2013 - Jan 2014Greater Omaha Area• Acquired expertise with project management, HTML, and emailmarketing.• Independently developed and monitored project plans to ensurequality.• Excelled in client communication and negotiation.
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Email Marketing Project CoordinatorInfogroup Aug 2009 - May 2013Greater Omaha Area• Coordinated production of digital marketing campaigns,including HTML compatibility, execution, data optimization, andemail list selection.• Evaluated daily workflow and projects to continue improvementand enhance performance.• Completed Advanced Excel and Leading Positive Changecourses.
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Management TraineeEnterprise Rent-A-Car Sep 2008 - Aug 2009Greater Omaha Area• Successfully completed intense sales and service training.• Supported existing and cultivated potential customers which improved and grew business.• Acquired and developed sales and marketing strategies for the branch. -
Member Services RepresentativeUtilities Federal Credit Union Feb 2007 - Sep 2008Greater Omaha Area• Supported & collaborated with the Vice President and marketing committee to implement monthly marketing promotions.• Responsible for all teller duties-handling cash drawer and offering other credit union services.• Organized and managed of all Instant Cash Services.
Danielle Gustafson Skills
Danielle Gustafson Education Details
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Marketing, Management
Frequently Asked Questions about Danielle Gustafson
What is Danielle Gustafson's role at the current company?
Danielle Gustafson's current role is Sr. Director, Global Customer Success & Services at Liveclicker (CM Group).
What is Danielle Gustafson's email address?
Danielle Gustafson's email address is da****@****ker.com
What schools did Danielle Gustafson attend?
Danielle Gustafson attended University Of Nebraska At Omaha.
What skills is Danielle Gustafson known for?
Danielle Gustafson has skills like Email Marketing, Digital Marketing, Direct Marketing, Lead Generation, Customer Acquisition, Online Advertising, Database Marketing, Marketing Strategy, Analytics, Online Marketing, Multi Channel Marketing, B2b.
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