Danielle H. Email & Phone Number

Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.Perform administrative tasks such as updating customer information, processing policy changes, and accurately documenting customer interactions.Fast past of learning and adjusting with new laws or regulations.De-escalate upset callers.

The main point of contact for customers looking to get their car serviced at a dealership or auto repair shop. Worked closely with Service Technicians and explained pricing details of repairs with clients as needed.Diagnose and resolve vehicle malfunctions to resolve customer concerns.Explain vehicle maintenance requirements to customers.Communicate with customers about repair options, costs, and benefits.

United States

Multitask between sales and all admin duties to ensure smooth operation while remaining as top performer driving higher revenue for the company.Organization and Time Management: Effective at managing multiple tasks, prioritizing responsibilities, and meeting deadlines.Assessed customer needs and requirements, providing expert advice and guidance on suitable telecommunications solutions.Collaborated with sales team members to identify upsell and cross-sell opportunities, resulting in… Show more Multitask between sales and all admin duties to ensure smooth operation while remaining as top performer driving higher revenue for the company.Organization and Time Management: Effective at managing multiple tasks, prioritizing responsibilities, and meeting deadlines.Assessed customer needs and requirements, providing expert advice and guidance on suitable telecommunications solutions.Collaborated with sales team members to identify upsell and cross-sell opportunities, resulting in a 15% increase in monthly revenue. Show less

Lexington, South Carolina

Front face of the dealership I greeted visitors while answering and directing phone calls. Greeting and welcoming visitors, clients, or customers in a professional and friendly manner.Answering phone calls, screening and directing them to the appropriate departments or individuals.Assisting with administrative tasks such as filing, data entry, and preparing documents.Streamlined the reception area's filing system, improving accessibility and efficiency.

Columbia, South Carolina

Handle over 30 calls per day while keeping track of an Excel spreadsheet between myself and four other employees. Over achieve daily appointment goals and schedule calendar appointments for sales reps in five different locations by 3 percent compared to fellow peers. Follow up with consumers and salesmen to help close sales at a higher closing rate.