Danielle L. Email and Phone Number
Danielle L. work email
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Danielle L. personal email
Danielle L. phone numbers
Danielle L. is a Customer Support Technical Lead at Contentsquare. She possess expertise in international admissions, community outreach, public speaking, slate, apple and 29 more skills. She is proficient in Danish.
Contentsquare
View- Website:
- contentsquare.com
- Employees:
- 1895
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Customer Support Technical LeadContentsquareNew Haven, Ct, Us
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Senior Solutions EngineerHeap May 2023 - PresentSan Francisco, California, Us -
Solutions EngineerHeap Apr 2021 - May 2023San Francisco, California, Us• Utilize understanding of Heap, data analysis, and customer service to answer over 1,500 customer requests with a 97.6% CSAT• Work closely with Engineering teams to ensure product quality by investigating 96 bugs and participating in 10 bug-bashing sessions• Analysis subject matter expert; work to understand new features, enable GTM teams, and ensure accurate documentation• Mentored two new members of the Solutions Engineering team and served as an onboarding buddy for one member of the Professional Services team and one member of the Deal Desk team• Assisted with five interview sessions for potential future teammates• Member of the Culture Committee FY23H2, Growth Mindset Heappy nominee FY22H2, Solutions Engineer of the Quarter FY22Q4
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Client Support EngineerTechnolutions Mar 2020 - Apr 2021New Haven, Connecticut, Us• Used knowledge of database structure, query engine, and product features to answer 1,249 customer requests with a 100% CSAT• Served as subject matter expert on Data Export, Reporting, and Records Teams; trained two new hires on the Data Export team• Consulted with technical and non-technical stakeholders at over 370 assigned higher education institutions to provide best practice recommendations for data analysis using querying, reporting, data visualization, and custom dataset tools• Worked with engineering teams to test new features and epics, and perform root cause analysis for discovered bugs• Developed innovative ways to use Slate by Technolutions CRM to store, analyze, and visualize data to meet unique partner needs -
Program ManagerTechnolutions Nov 2018 - Mar 2020New Haven, Connecticut, Us• Assisted partner colleges with service requests as member of Data Export, Reporting, Outreach, Records, and Automation Teams• Nominated to serve on company-wide Transformation Team; assessed current business practices, created and analyzed employee satisfaction surveys, and presented data-informed recommendations for building a strong foundation for future company growth• Managed initial software implementation for assigned partner schools by advising on project timelines and providing change management support• Selected by Senior Software Engineers to provide quality assurance testing for new features• Stepped up to fill company need as Interim Social Media Coordinator in May 2019; increased social media following by 28% and 42% across the two platforms targeted for growth
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Enrollment CoordinatorDis - Study Abroad Jul 2017 - Oct 2018København K, Dk• Coordinated application and admission process to ensure appropriate enrollment across 45 semester and 70 summer courses• Performed data analysis of applicant pool to inform progress towards strategic enrollment strategy goals and identify opportunities for growth• Selected to serve on Enrollment Capacity Management Team to develop database infrastructure to accurately capture enrollment data and to test enrollment portal prior to each semester launch • Spearheaded enrollment effort for new Stockholm program resulting in a 61% increase in enrolled students over tenure• Managed assigned travel to partner institutions for study abroad fairs, campus visits, and pre-departure orientations• Organized interview days for large partner institutions • Co-lead Climate Change and Glaciers course study tour to Iceland, taking photos for the Communications and Marketing Department -
Assistant Director Of AdmissionThe University Of The South Jul 2016 - Jul 2017Sewanee, Tn, Us•Managed full-cycle recruitment strategy, including interviews, application review, and counseling of prospective students from Alabama, Minnesota, and New Jersey•Supervised twelve student assistants; created first-ever job descriptions, diversified roles, and managed hiring process•Served on technology team as website manager, as Slate by Technolutions CRM subject matter expert for data analysis including querying, reporting, data visualizations, and as project lead on development of new applicant status portal -
International Enrollment Coordinator, DsoThe University Of The South Jun 2016 - Jul 2017Sewanee, Tn, Us• Served as the liaison between the Office of Admission and the Office of Global Citizenship• Coordinated international student recruitment, initial I-20 processing, arrival to campus and assisted with orientation for incoming international students• Implemented first dedicated international student communication campaign and current student Skype and pen-pal recruitment programs
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Admission CounselorThe University Of The South Jul 2014 - Jul 2016Sewanee, Tn, Us• Managed recruitment, travel, interviews, application review and counseling or prospective students for territories of Alabama, Georgia, Kentucky, Minnesota, North Carolina, and New Jersey• Served on core technology team as Slate point-person for queries and reports•Assisted in international student application review and programming•Coordinated summer recruitment efforts utilizing current students
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Office ManagerBcworkshop Aug 2013 - Jun 2014Dallas, Tx, Us• Pre-screened resumés, cover letters, and portfolios for job searches• Maintained accounts receivable and accounts payable• Coordinated travel for business trips and conferences• Planned and executed four intimate lecture events -
Admissions InternVanderbilt University Jan 2012 - May 2013Nashville, Tennessee, Us• Lead between one and seven tours per week for prospective students and families• Answered emails from prospective students and families• Helped facilitate PreVU Days by assisting with morning organization fair, giving tours, and participating in student panel• Promoted Vanderbilt to prospective students at the NACAC College Fair of Nashville• Filed application materials in the Application Processing Center
Danielle L. Skills
Danielle L. Education Details
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Georgia Institute Of TechnologyAnalytics -
Vanderbilt UniversityPsychology: Cognitive Development Research Concentration
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Dis - Study AbroadPositive Psychology
Frequently Asked Questions about Danielle L.
What company does Danielle L. work for?
Danielle L. works for Contentsquare
What is Danielle L.'s role at the current company?
Danielle L.'s current role is Customer Support Technical Lead.
What is Danielle L.'s email address?
Danielle L.'s email address is dl****@****ons.com
What is Danielle L.'s direct phone number?
Danielle L.'s direct phone number is +125668*****
What schools did Danielle L. attend?
Danielle L. attended Georgia Institute Of Technology, Vanderbilt University, Dis - Study Abroad.
What are some of Danielle L.'s interests?
Danielle L. has interest in Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights, Health.
What skills is Danielle L. known for?
Danielle L. has skills like International Admissions, Community Outreach, Public Speaking, Slate, Apple, Event Planning, Microsoft Office, Microsoft Word, Admissions, Higher Education, Nonprofits, Admissions Counseling.
Who are Danielle L.'s colleagues?
Danielle L.'s colleagues are Mark Miller, Anne Bertrand, Clémence Varszegi, Gabrielle Moreau, Paul Heckel, Tim Spring, Thomas Arzouni.
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